At a Glance
- Tasks: Lead the charge in optimising customer contracts and driving profitability.
- Company: Join Intercity Technology, a top-rated tech solutions partner with a vibrant culture.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a strong focus on personal development.
- Other info: Dynamic team environment with excellent career growth and recognition as a top employer.
- Why this job: Be the key player in enhancing customer relationships and making a real impact.
- Qualifications: Degree in Business, Finance, or related field; experience in commercial finance or operations.
The predicted salary is between 36000 - 60000 € per year.
Become our first In-Life Commercial Lead. Drive profitability and strategic alignment from within the commercial force behind thriving customer relationships! Intercity are looking for an In-Life Commercial Lead; this is a brand new role designed to proactively manage and optimise the commercial performance of active customer contracts. This role plays a critical part in ensuring our customer relationships remain profitable and strategically aligned. The role will act as a bridge between commercial finance operations and legal teams to ensure contracts are delivering maximum value.
Key Responsibilities:
- Monitor and measure customer contract performance against services sold and delivered, working closely with Operations to systemise reporting.
- Use insights to identify areas for improvement and lead corrective actions in collaboration with Sales and Finance.
- Track and report on the performance of major customer contracts against KPIs, SLAs, and financial targets.
- Identify underperformance and lead initiatives to address gaps and improve outcomes.
- Provide commercial insights to support account planning, renewal strategies, and customer growth initiatives.
- Collaborate with Propositions and Contracts teams to ensure contractual terms clearly define in-scope and out-of-scope services, reducing ambiguity and supporting accurate billing.
- Support the resolution of contract disputes, working closely with Commercial colleagues to resolve issues while protecting the company’s interests.
- Analyse operational efficiencies across service lines including professional service utilisation and managed services delivery.
- Partner with finance to support revenue and margin forecasting.
- Work with Procurement and Buying teams to implement a proactive approach to hardware licence and support renewals.
- Embed supplier renewal data into our systems to inform Sales, Marketing, and Propositions teams, driving improvements in retention and renewal performance.
- Contribute to churn reduction initiatives across the whole portfolio, working cross-functionally to improve reporting and internal processes.
Education and Qualifications:
- Degree-level education in Business, Finance, Economics, or a related discipline, or equivalent practical experience gained in a commercial or operational environment.
Experience and Knowledge:
- Experience working in a commercial finance or operations role with exposure to customer contracts and service delivery.
- Experience supporting or managing customer accounts, ideally within a B2B environment.
- Exposure to cross-functional collaboration with teams such as Sales, Finance, and Delivery.
- Strong working knowledge of Excel and data analysis tools.
- Awareness of contract terms, service-level agreements (SLAs), and how they relate to service delivery and billing.
- Experience contributing to reporting or forecasting activities.
- Willingness to develop commercial and contractual expertise in a fast-paced environment.
What We Offer:
- 33 days holiday (inclusive of bank holidays) with entitlement increasing by one day for each full calendar year employed up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About Us:
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services. Intercity is a technology solutions partner that isn’t all about tech; it’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with; we are really proud of our achievements so far:
- Customer Net Promoter Score of 92
- Gold Award Investors in People Accreditation
- 3-star World Class Best Companies accreditation
- 2024: The no. 1 best telecoms company to work for
- 9th best mid-sized company in the UK to work for!
- 7th best company in the West-Midlands to work for!
- Platinum Eco Vadis rating
We select candidates with the right skills, experience, and values to join us, and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner; for more information please see our privacy policy on our website.
In-Life Commercial Lead in Birmingham employer: Intercity Technology
Intercity Technology is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With generous benefits such as 33 days of holiday, annual pay reviews, and a strong focus on fostering talent, employees are empowered to thrive in their roles. As the first In-Life Commercial Lead, you will play a pivotal role in shaping customer relationships while enjoying the support of a collaborative team dedicated to achieving extraordinary results.
StudySmarter Expert Advice🤫
We think this is how you could land In-Life Commercial Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Intercity. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Intercity's recent projects and achievements. This shows you're genuinely interested and ready to contribute to their success as the In-Life Commercial Lead.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your skills in managing customer contracts and driving profitability – make it clear why you're the perfect fit for this new position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace In-Life Commercial Lead in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the In-Life Commercial Lead role. Highlight your experience in commercial finance and customer contracts, and show us how you can drive profitability and strategic alignment.
Showcase Your Collaboration Skills:This role is all about working with different teams, so let us know about your experience collaborating with Sales, Finance, and Operations. Share specific examples of how you've successfully worked cross-functionally in the past.
Be Data-Driven:Since you'll be monitoring contract performance and KPIs, it’s important to demonstrate your analytical skills. Mention any tools or methods you’ve used to track performance and make data-driven decisions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as our first In-Life Commercial Lead!
How to prepare for a job interview at Intercity Technology
✨Know Your Numbers
As an In-Life Commercial Lead, you'll need to be comfortable with data. Brush up on your understanding of KPIs, SLAs, and financial targets related to customer contracts. Be ready to discuss how you've used data in the past to drive performance improvements.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams like Sales, Finance, and Operations. Prepare examples of how you've successfully collaborated across departments in previous roles. Highlight any specific projects where teamwork led to improved outcomes.
✨Understand Contract Nuances
Familiarise yourself with common contract terms and service-level agreements. Be prepared to discuss how you’ve managed or resolved contract disputes in the past, and how you ensured that contracts delivered maximum value for all parties involved.
✨Demonstrate Proactive Problem-Solving
The ability to identify underperformance and lead initiatives is key. Think of instances where you spotted issues before they became problems and took action. Share these stories to illustrate your proactive approach to commercial management.
