Account Manager Sales & Marketing · Birmingham Head Office ·

About The Role

Drive growth. Build relationships. Be our next Account Manager!

We’re looking for an Account Manager to join our sales team and help us deliver exceptional results. Working in a hybrid way from home with some travel to our offices, you’ll manage a portfolio of accounts, uncover new opportunities, and drive revenue growth across Intercity’s full range of Communications, Cloud & Security, and Managed Services solutions.

This is a fantastic opportunity to be part of a fast-paced, results-driven team where your success makes a real impact.

Key Responsibilities as an Account Manager:

• Develop and maintain a clear account sales strategy.
• Manage the full sales cycle—from identifying opportunities to closing deals.
• Prepare accurate proposals and quotations, ensuring compliance with company policies.
• Deliver consistent revenue growth through skilled pipeline management.
• Maintain an active 30-60-90-day pipeline and provide regular updates.
• Build strong relationships with prospects and customers to ensure satisfaction.
• Motivate virtual resource teams to win business.
• Keep CRM data accurate and up to date.
• Stay informed on industry trends and make recommendations for service improvements.

What We’re Looking For:

• A strong educational background (degree desirable).
• Extensive experience in a similar B2B sales environment.
• Proven track record of managing the full sales cycle and consistently hitting targets.
• Experience with Microsoft solutions and Managed Service Provider (MSP) environments (essential).
• Confident presenting to senior stakeholders and directors.
• Excellent communication, negotiation, and relationship-building skills.

Skills & Competencies:

• Results-driven with a proactive mindset.
• Highly organised with strong planning skills.
• Commercially astute and confident in decision-making.
• Resilient, adaptable, and able to thrive in a fast-paced environment.

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.

• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

Equal opportunities

Intercity is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to a fair, inclusive and unbiased recruitment process for every candidate. We make reasonable adjustments throughout our process — if you need any support at any stage, just let us know.

Pre-employment checks

As a specialist in secure technology solutions and a certified ISO27001 and Cyber Essentials Plus organisation, all successful candidates will be subject to pre-employment checks as part of our onboarding process.

Your data

Any personal information you share with us will be handled securely and in line with the UK Data Protection Act 2018 and UK GDPR. We will keep your application for six months after the close of the campaign unless you tell us you are happy for us to hold it longer. You may also be invited to share voluntary, anonymous information about your background for equal opportunities monitoring — this has no bearing on your application.

For our full privacy policy or to exercise your data rights, contact our Data Protection Officer at dpo@intercity.technology or on 0808 500 1436.