At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery every day.
- Company: Join Intercity, a leading tech solutions partner focused on people and results.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a company bonus scheme.
- Other info: Be part of a dynamic team with a strong focus on personal development.
- Why this job: Make a real impact by driving service improvements and building strong customer trust.
- Qualifications: Experience in service delivery and a solid understanding of ITIL practices.
The predicted salary is between 50000 - 60000 € per year.
About The Role
Service delivery you can stand behind. At Intercity, service delivery is about trust, accountability and doing right by customers, every day. We're looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where it's needed and calmly drive better outcomes when things get complex. This is a hands‐on role with real influence, not a reporting‐only position.
You'll manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isn't and speak plainly when it matters.
Key Responsibilities as a Service Delivery Manager
- Build strong, honest relationships with customers at all levels
- Lead service reviews and governance meetings that actually lead to action
- Use service data to spot issues early and improve performance over time
- Be the customer's voice internally and hold teams to account on delivery
- Own SLAs, KPIs, incidents and problem management outcomes
- Identify service risks and deal with them before they escape
- Make sure services meet contractual and ITIL expectations
- Support commercial conversations around renewals, changes and growth
- Work closely with operations, account teams and presales to shape better services
You will be trusted to make decisions, challenge when needed and keep customers confident in the service they receive.
What we're looking for
- Has solid experience as a Service Delivery Manager in IT or Managed Services
- Understands ITIL and service governance in practice, not just theory
- Is comfortable dealing with senior stakeholders and difficult conversations
- Can use data to drive decisions, not just report on it
- Takes ownership and stays calm when things don't go to plan
- Understands the commercial side of service delivery and cost to serve
- Driving licence is desirable
- An ITIL qualification is useful but practical experience matters more
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About Us
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 – British Business Excellence Award
- Gold Eco Vadis rating – Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‐employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Service Delivery Manager in Belsize Park employer: Intercity Technology
Intercity Technology is an exceptional employer that prioritises trust, accountability, and employee development. With a strong focus on work-life balance, offering 33 days of holiday and an all-company bonus scheme, employees are encouraged to grow within a supportive environment. The company’s commitment to sustainability and its impressive accolades, including the Gold Award Investors in People Accreditation, make it a rewarding place to build a meaningful career in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Belsize Park
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the company, understand their services, and think about how your experience aligns with their needs. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Delivery Manager in Belsize Park
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience with ITIL and service governance, and don’t forget to mention any hands-on achievements that showcase your ability to manage customer relationships effectively.
Showcase Your Data Skills:Since data-driven decision-making is key in this role, include examples of how you've used data to improve service delivery in your previous positions. This will show us that you can spot issues early and drive performance improvements.
Be Honest and Authentic:We value strong, honest relationships, so let your personality shine through in your application. Share your experiences candidly, especially when discussing challenges you've faced and how you overcame them.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Intercity Technology
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Manager. Brush up on ITIL principles and service governance, as these will likely come up in conversation. Be ready to share examples from your experience that demonstrate your ability to manage customer relationships and drive service improvements.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show genuine interest in their company culture and values. Ask questions about how they approach customer relationships and service delivery, which will not only show your enthusiasm but also help you gauge if it's the right fit for you.
✨Data-Driven Mindset
Be prepared to discuss how you've used data to make decisions in your previous roles. Bring specific examples of how you've identified issues early and improved performance over time. This will demonstrate your analytical skills and your ability to drive results based on solid evidence.
✨Stay Calm Under Pressure
Service delivery can get complex, so be ready to talk about how you handle challenging situations. Share stories where you’ve had to stay calm and take ownership when things didn’t go as planned. This will highlight your problem-solving skills and reassure them that you can manage difficult conversations effectively.
