At a Glance
- Tasks: Provide first-line IT support and solve tech issues for users across the business.
- Company: Join Intercity Technology, a people-first organisation with a focus on innovation.
- Benefits: 33 days holiday, annual pay reviews, company bonus scheme, and a strong focus on development.
- Other info: Hybrid role with excellent career growth opportunities and a vibrant social calendar.
- Why this job: Kickstart your IT career in a dynamic environment while helping others stay connected.
- Qualifications: GCSE Maths and English, problem-solving skills, and a willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
Launch Your IT Career as a 1st Line Support Analyst!
Were looking for a proactive and customer-focused1st Line Support Analystto join our high-performing IT Service Desk team.
If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.
As a 1st Line Support Analyst, youll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure.
Youll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.
Were looking for someone whos eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.
This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training.
Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.
Key Responsibilities as a 1st Line Support Analyst
- Provide first-line technical support for hardware, software, and network issues
- Log, manage, and resolve support tickets using service desk tools such as HALO
- Use remote access tools (e. g. Any Desk, Team Viewer, SCCM) to troubleshoot and resolve issues
- Communicate clearly and professionally with users at all levels of the business
- Escalate complex issues to senior team members with accurate documentation
- Maintain up-to-date and accurate records of all support interactions
- Support the wider IT team in delivering a high-quality, customer-centric service
Experience and Knowledge
- Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
- Familiarity with Microsoft Windows OS and Microsoft 365 applications
- Exposure to Active Directory (e. g. password resets, user account creation)
- Experience using service desk platforms such as HALO, Service Now, or Freshdesk
- Awareness of cyber security best practices and data protection standards (e. g. GDPR)
- Previous experience in a 1st line support or helpdesk environment (desirable but not essential)
Qualifications and Desirable Skills
- GCSE Maths and English (Grade 4 or above)
- Logical thinker with strong problem-solving skills
- Excellent communication and customer service abilities
- Willingness to learn and develop technical knowledge
- Ability to prioritise tasks and remain calm under pressure
- Team player with a proactive, can-do attitude
- Comp TIA A+ or Microsoft Technology Associate certification (desirable)
What We Offer
- 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference
Intercity is a technology solutions partner that isnt all about tech.
Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 - British Business Excellence Award
- Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process.
Were proud to be committed to equal opportunities and welcome all applications.
As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications.
We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
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1st Line Service Desk Analyst - day shifts in Shefford employer: Intercity Technology Limited
Intercity Technology Limited is an excellent employer, offering a dynamic work environment in Hurley where innovation meets collaboration. With a strong focus on employee growth, the company provides extensive benefits such as 33 days of holiday and annual pay reviews, fostering a culture that values trust and service excellence. Join us to be part of a team that prioritises your professional development while delivering top-notch IT and Managed Services to our valued customers.
Contact Details:
Intercity Technology Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Analyst - day shifts in Shefford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Intercity Technology Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace 1st Line Service Desk Analyst - day shifts in Shefford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Intercity Technology Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Intercity Technology Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Intercity Technology Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
