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For Companies At a Glance
- Tasks: Lead product strategy and innovation for Managed Services, driving customer-focused solutions.
- Company: Join Intercity Technology, a top-rated tech partner known for its people and innovative solutions.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Why this job: Make a real impact in a dynamic environment while collaborating with diverse teams.
- Qualifications: 4+ years in product management, ideally in IT or managed services, with strong communication skills.
- Other info: Be part of a company recognised as the best telecoms workplace and committed to equal opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Drive Innovation as a Products & Propositions Lead for Managed Services!
Intercity Technology is seeking an experienced and visionaryProducts & Propositions Lead – Managed Serviceto shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings.
If you thrive in agile environments, excel at turning insights into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference.
Key Responsibilities as a Products & Propositions Lead Managed Service:
Product Strategy & Innovation
- Lead the development of Managed Services propositions from concept to market.
- Deliver innovations based on customer, market, and technology insights.
- Collaborate with sales, technical, commercial, and service delivery teams to exceed growth targets.
Go-to-Market Execution
- Define target markets, personas, and customer problem/solution statements.
- Create compelling sales enablement materials and agile minimum viable propositions.
- Launch pricing bundles and commercial strategies to drive new business and upsell opportunities.
Product Lifecycle Management
- Manage new product introductions, vendor evaluations, and portfolio maintenance.
- Oversee the sunsetting and retirement of outdated products and services.
- Ensure technical, sales, and commercial readiness across the portfolio.
Operational Excellence
- Define service architecture including APIs, SLAs, and technical documentation.
- Ensure security, sustainability, and compliance standards are met.
- Support training, onboarding, and enablement across teams.
Performance & Optimisation
- Monitor KPIs including revenue, margin, pipeline growth, and roadmap delivery.
- Use data-driven insights to refine propositions and improve outcomes.
- Engage with customer forums and feedback loops for continuous improvement.
Stakeholder & Partner Engagement
- Build strong relationships with vendors, integrators, and strategic partners.
- Align strategies with Divisional MD and Board-level stakeholders.
- Ensure commercial viability and alignment with business goals.
What Were Looking For:
Essential Experience & Skills
- 4+ years in a product management role, ideally in managed services or IT.
- Deep understanding of UK business cloud, infrastructure, and security markets.
- Proven success in vendor management and go-to-market execution.
- Strong commercial acumen and strategic thinking.
- Excellent communication and cross-functional collaboration skills.
- Familiarity with CRM platforms such as Salesforce or Microsoft Dynamics 365 (D365).
Desirable Experience
- Experience with public sector and third-sector organisations.
- Exposure to agile methodologies and proposition testing.
- Understanding of mobile applications, SaaS integration, and service management frameworks.
Core Competencies
- Product Lifecycle & Roadmap Development
- IT Infrastructure, Cloud & Cybersecurity Expertise
- Customer Insight & Persona Development
- Business Case & Financial Modelling
- Vendor & Partnership Management
- Technical Documentation & Service Design
- Agile Project Management & Prioritisation
- Marketing Strategy & Sales Enablement
- Data Analysis & Performance Monitoring
- Leadership, Mentoring & Team Collaboration
What We Offer:
- 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:
- ? Customer Net Promoter Score of +92
- ?? Gold Award Investors in People Accreditation
- ?? 3-star World Class Best Companies accreditation, and for 2022, 2023, and 2024:
– The no. 1 best telecoms company to work for
– 9th best mid-sized company in the UK to work for!
– 7th best company in the West-Midlands to work for! - ?? Platinum Eco Vadis rating
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Product & Propositions Lead - Managed Services in Birmingham employer: Intercity Technology Limited
Contact Detail:
Intercity Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product & Propositions Lead - Managed Services in Birmingham
✨Tip Number 1
Familiarise yourself with the latest trends in managed services, particularly in IT infrastructure, cloud, and cybersecurity. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for innovation.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in product management roles. Attend relevant events or webinars to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven product strategy and innovation in previous roles. Highlight your ability to turn customer insights into actionable solutions, as this is a key aspect of the role.
✨Tip Number 4
Showcase your understanding of agile methodologies and how they can be applied to product lifecycle management. Being able to articulate your experience with agile practices will set you apart from other candidates.
We think you need these skills to ace Product & Propositions Lead - Managed Services in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, particularly in managed services or IT. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for innovation and customer-focused solutions. Mention specific examples of how you've driven product strategy and market execution in previous roles.
Highlight Relevant Skills: Emphasise your understanding of cloud, infrastructure, and cybersecurity markets. Include any experience with CRM platforms like Salesforce or Microsoft Dynamics 365, as well as your familiarity with agile methodologies.
Showcase Your Achievements: Include quantifiable achievements in your application, such as revenue growth or successful product launches. This will help demonstrate your impact in previous positions and align with the company's focus on performance and optimisation.
How to prepare for a job interview at Intercity Technology Limited
✨Showcase Your Product Management Experience
Be prepared to discuss your previous roles in product management, especially in managed services or IT. Highlight specific projects where you led product strategy and innovation, demonstrating your ability to drive customer-focused solutions.
✨Understand the Market Landscape
Research the UK business cloud, infrastructure, and security markets thoroughly. Be ready to share insights on current trends and how they could impact the company's Managed Services portfolio, showcasing your strategic thinking.
✨Demonstrate Cross-Functional Collaboration Skills
Since this role involves working with various teams, prepare examples of how you've successfully collaborated with sales, technical, and service delivery teams in the past. This will show your ability to work effectively in a cross-functional environment.
✨Prepare for Data-Driven Discussions
Familiarise yourself with key performance indicators relevant to the role, such as revenue growth and pipeline metrics. Be ready to discuss how you've used data-driven insights to refine propositions and improve outcomes in your previous positions.
