Internal Sales Account Manager in Birmingham

Progress Your Career as an Inside Sales Account Manager!

Intercity Technologyis growing and so can you. We\’re on the lookout for a driven and resilientInside Sales Account Manager (ISAM)to join our high performing Inside Sales team. If you\’re passionate about building strong client relationships, uncovering new business opportunities, and growing within the tech industry this is your opportunity to thrive.

As an ISAM, youll be the trusted advisor to our SME customers understanding their IT strategies and helping them achieve their goals through technology. Youll be responsible for bothnew business growthandretention of existing revenue, while actively contributing to our customer-first culture. Were looking for someone with agrowth mindset, someone who sees challenges as opportunities, takes ownership of outcomes, and learns from every experience.

Key Responsibilities as an Inside Sales Account Manager:

• Proactively engage with customers: minimum one interaction per month and regular account reviews.
• Meet and exceed sales targets and KPIs for new business and retention.
• Build and maintain account development plans, identifying upsell and cross-sell opportunities.
• Identify and mitigate retention risks with strategic save plans.
• Drive marketing campaigns and ensure relevant content reaches your customer base.
• Maintain accurate CRM records, including forecasting and pipeline management.
• Follow structured sales methodologies for lead and opportunity management.
• Collaborate with sales support to deliver outstanding customer service.
• Attend partner events and mandatory training to stay ahead of industry trends.
• Own and develop a personal development plan aligned with team goals.

Education and Qualifications

• Degree-level qualification or equivalent experience.

Competencies and Skills

• Minimum 2 years in a B2B sales environment.
• Experience in IT, Telecoms, Managed Services, or Cloud Solutions is desirable but not essential.
• Proven track record of achieving sales targets.
• Strong communication and presentation skills.
• Self-starter with excellent facilitation and organisational skills.
• Proficient in CRM systems and sales process methodologies.

What We Offer:

• 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:

• ? Customer Net Promoter Score of +92
• ?? Gold Award Investors in People Accreditation
• ?? 3-star World Class Best Companies accreditation, and for 2022, 2023, and 2024:
  – The no. 1 best telecoms company to work for
  – 9th best mid-sized company in the UK to work for!
  – 7th best company in the West-Midlands to work for!
• ?? Platinum Eco Vadis rating

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.