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- Tasks: Lead the optimisation of customer contracts and drive profitability through strategic insights.
- Company: Intercity Technology is a top-rated tech solutions partner focused on people and extraordinary results.
- Benefits: Enjoy 33 days holiday, annual pay reviews, bonuses, and a vibrant social calendar.
- Why this job: Be part of a pioneering role that bridges teams and enhances customer relationships in a dynamic environment.
- Qualifications: Degree in Business or related field; experience in commercial roles with customer contracts preferred.
- Other info: Join a company recognised as the best telecoms employer and committed to equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Become our first In-Life Commercial Lead. Drive profitability and strategic alignment from withinbe the commercial force behind thriving customer relationships!
Intercity are looking for an In-Life Commercial Lead, this is a brand new role designed to proactively manage and optimise the commercial performance of active customer contracts. This role plays a critical part in ensuring our customer relationships remain profitable and strategically aligned.
The role will act as a bridge between commercial, finance, operations, and legal teams to ensure contracts are delivering maximum value.
The role will act as a bridge between commercial, finance, operations, and legal teams to ensure contracts are delivering maximum value.
Key Responsibilities as an In-Life Commercial Lead:
- Monitor and measure customer contract performance against services sold and delivered , working closely with Operations to systemise reporting. Use insights to identify areas for improvement and lead corrective actions in collaboration with Sales and Finance.
- Track and report on the performance of major customer contracts against KPIs, SLAs, and financial targets. Identify underperformance and lead initiatives to address gaps and improve outcomes.
- Provide commercial insights to support account planning, renewal strategies, and customer growth initiatives.
- Collaborate with Propositions and Contracts teams to ensure contractual terms clearly define in-scope and out-of-scope services, reducing ambiguity and supporting accurate billing.
- Support the resolution of contract disputes, working closely with Commercial colleagues to resolve issues while protecting the companys interests.
- Analyse operational efficiencies across service lines , including professional service utilisation and managed services delivery. Partner with finance to support revenue and margin forecasting.
- Work with Procurement and Buying teams to implement a proactive approach to hardware, licence, and support renewals. Embed supplier renewal data into our systems to inform Sales, Marketing, and Propositions teams, driving improvements in retention and renewal performance.
- Contribute to churn reduction initiatives across the whole portfolio , working cross-functionally to improve reporting and internal processes.
Education and Qualifications
- Degree-level education in Business, Finance, Economics, or a related discipline, or equivalent practical experience gained in a commercial or operational environment.
Experience and Knowledge:
- Experience working in a commercial, finance, or operations role with exposure to customer contracts and service delivery.
- Experience supporting or managing customer accounts, ideally within a B2B environment.
- Exposure to cross-functional collaboration with teams such as Sales, Finance, and Delivery.
- Strong working knowledge of Excel and data analysis tools.
- Awareness of contract terms, service-level agreements (SLAs), and how they relate to service delivery and billing.
- Experience contributing to reporting or forecasting activities
- Willingness to develop commercial and contractual expertise in a fast-paced environment.
What We Offer:
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:
- ? Customer Net Promoter Score of +92
- ?? Gold Award Investors in People Accreditation
- ?? 3-star World Class Best Companies accreditation, and for 2022, 2023, and 2024:
– The no. 1 best telecoms company to work for
– 9th best mid-sized company in the UK to work for!
– 7th best company in the West-Midlands to work for! - ?? Platinum Eco Vadis rating
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
In-Life Commercial Lead in Birmingham employer: Intercity Technology Limited
Contact Detail:
Intercity Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Life Commercial Lead in Birmingham
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service-level agreements (SLAs) relevant to the role. Understanding these metrics will help you demonstrate your ability to monitor and improve contract performance effectively during interviews.
✨Tip Number 2
Network with professionals in the commercial and finance sectors, especially those who have experience in B2B environments. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the In-Life Commercial Lead position.
✨Tip Number 3
Brush up on your Excel and data analysis skills, as these are crucial for tracking and reporting on contract performance. Consider taking a short online course or tutorial to enhance your proficiency, which will make you stand out as a candidate.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with cross-functional teams in previous roles. Being able to showcase your teamwork and problem-solving skills will be essential, as this role requires working closely with various departments.
We think you need these skills to ace In-Life Commercial Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial roles, finance, and operations. Emphasise any previous work with customer contracts and service delivery, as this is crucial for the In-Life Commercial Lead position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities outlined in the job description, particularly your ability to drive profitability and manage customer relationships.
Highlight Cross-Functional Collaboration: Since the role requires collaboration with various teams, provide examples of past experiences where you successfully worked with sales, finance, or operations teams. This will demonstrate your ability to bridge gaps between departments.
Showcase Analytical Skills: Given the emphasis on monitoring contract performance and using data insights, include specific examples of how you've used Excel or data analysis tools in previous roles to track performance against KPIs or SLAs.
How to prepare for a job interview at Intercity Technology Limited
✨Understand the Role
Make sure you have a clear understanding of what the In-Life Commercial Lead role entails. Familiarise yourself with the key responsibilities, such as monitoring customer contract performance and collaborating with various teams. This will help you articulate how your skills align with the job during the interview.
✨Showcase Your Analytical Skills
Since the role requires strong data analysis capabilities, be prepared to discuss your experience with Excel and other data analysis tools. Bring examples of how you've used data to drive improvements in previous roles, especially in relation to customer contracts and service delivery.
✨Highlight Cross-Functional Collaboration
This position involves working closely with finance, operations, and legal teams. Be ready to share specific examples of how you've successfully collaborated across departments in the past. Emphasising your ability to bridge gaps between teams will demonstrate your suitability for this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in resolving contract disputes or addressing underperformance. Think of scenarios from your past experiences where you successfully navigated challenges and led initiatives to improve outcomes, as this will showcase your proactive approach.
