Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic NOC team to ensure smooth network operations and exceptional customer service.
- Company: Join Intercity Technology, a top-rated tech solutions partner with a people-first approach.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 4+ years in IT, with NOC experience and a passion for customer service.
- Other info: Be part of a company recognised for its commitment to people and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Keep our network moving. Lead a high-performing team. Be our next NOC Team Leader! At Intercity, we’re passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We’re looking for a NOC Team Leader to help us continue providing the reliable, responsive, and high-quality support our customers depend on every single day.
If you’re someone who thrives in a fast-paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you.
About the role
As our NOC Team Leader, you’ll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You’ll lead and develop a team of NOC Operators, support day-to-day operations, and help shape how we continue to deliver award-winning service to our customers. This is a hands-on, people-focused role where you’ll combine technical understanding with practical leadership to keep our services operating at their best. This role is office-based in Bolton, this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response.
What you’ll be doing as a NOC Team Leader
- Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high-quality customer experience.
- Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly.
- Supporting training and development activities to ensure the team is confident in systems, processes, and best practice.
- Ensuring Change Management processes are followed and embedded across Operations.
- Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics.
- Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support.
- Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems.
- Providing additional support on the 24/7/365 rota when required.
- Taking on reasonable additional duties to support the wider Operations team.
What we’re looking for
We’re interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams.
Experience & Knowledge
- A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment.
- Experience supporting customers within an IT service delivery setting.
- Previous leadership experience (desirable, but we’ll support your development).
- Strong understanding of operational systems and how they’re used within a NOC.
- Experience generating reports from IT Service Management tools.
- Excellent communication skills and the confidence to work with customers and colleagues at all levels.
Skills & Behaviours
- A customer-first mindset and a passion for delivering great service.
- Strong organisational skills with the ability to prioritise effectively.
- Calm under pressure and comfortable managing multiple tasks at once.
- Honest, straightforward, and a genuine team player.
- Self-motivated with a desire to learn, grow, and support the people around you.
- Confident delivering training one-to-one or in group settings.
What We Offer:
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far:
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 - British Business Excellence Award
- Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
NOC Team Leader in Bolton employer: Intercity Technology Limited
Contact Detail:
Intercity Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Team Leader in Bolton
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Intercity. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews like it's game day! Research common NOC Team Leader interview questions and practice your responses. Think about how your experience aligns with what Intercity is looking for, especially around leadership and customer service.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in past roles. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at Intercity.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Intercity team.
We think you need these skills to ace NOC Team Leader in Bolton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional customer experiences and leading a high-performing team.
Tailor Your CV: Make sure your CV is tailored to the NOC Team Leader position. Highlight your relevant experience in IT and any leadership roles you've had. We love seeing how your skills align with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and skills.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Intercity Technology Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to NOC operations. Understand the systems and processes you'll be managing, as well as common issues that arise in a network environment. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached or supported team members to achieve their best. Highlight your ability to foster a positive team culture and how you handle challenges.
✨Customer-Centric Mindset
Since this role is all about delivering exceptional customer experiences, be ready to discuss how you've prioritised customer needs in previous roles. Share stories that illustrate your commitment to understanding and meeting customer expectations.
✨Practice Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process when diagnosing issues and how you would lead your team through resolving them efficiently.