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- Tasks: Lead a dynamic team to ensure our network services run smoothly and efficiently.
- Company: Join Intercity, a passionate tech company focused on exceptional customer experiences.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a strong focus on personal development.
- Other info: Be part of a supportive culture with excellent career growth opportunities.
- Why this job: Make a real impact by leading a high-performing team in a fast-paced environment.
- Qualifications: 4+ years in IT, with leadership experience preferred and a customer-first mindset.
The predicted salary is between 35000 - 45000 £ per year.
Keep our network moving. Lead a high-performing team. Be our next Network Support Team Leader! At Intercity, we’re passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We’re looking for a Network Support Team Leader to help us continue providing the reliable, responsive, and high-quality support our customers depend on every single day.
If you’re someone who thrives in a fast-paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you.
About the role
As our NOC Team Leader, you’ll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You’ll lead and develop a team of NOC Operators, support day-to-day operations, and help shape how we continue to deliver award-winning service to our customers. This is a hands-on, people-focused role where you’ll combine technical understanding with practical leadership to keep our services operating at their best. This role is office-based in Bolton, this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response.
What you’ll be doing as a Network Support Team Leader
- Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high-quality customer experience.
- Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly.
- Supporting training and development activities to ensure the team is confident in systems, processes, and best practice.
- Ensuring Change Management processes are followed and embedded across Operations.
- Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics.
- Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support.
- Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems.
- Providing additional support on the 24/7 rota when required.
- Taking on reasonable additional duties to support the wider Operations team.
What we’re looking for
We’re interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams.
Experience & Knowledge
- A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment.
- Experience supporting customers within an IT service delivery setting.
- Previous leadership experience (desirable, but we’ll support your development).
- Strong understanding of operational systems and how they’re used within a NOC.
- Experience generating reports from IT Service Management tools.
- Excellent communication skills and the confidence to work with customers and colleagues at all levels.
Skills & Behaviours
- A customer-first mindset and a passion for delivering great service.
- Strong organisational skills with the ability to prioritise effectively.
- Calm under pressure and comfortable managing multiple tasks at once.
- Honest, straightforward, and a genuine team player.
- Self-motivated with a desire to learn, grow, and support the people around you.
- Confident delivering training one-to-one or in group settings.
What We Offer:
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far:
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 - British Business Excellence Award
- Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Network Support Team Leader in Bolton employer: Intercity Technology Limited
Contact Detail:
Intercity Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Team Leader in Bolton
✨Tip Number 1
Network with industry professionals! Attend events, join online forums, and connect with people on LinkedIn. The more connections we make, the better our chances of hearing about job openings before they’re even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to network support. We should also be ready to showcase our leadership skills and how we can motivate a team to deliver top-notch customer service.
✨Tip Number 3
Research the company culture and values. When we know what makes Intercity tick, we can tailor our conversations to show how we align with their mission and can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Intercity team.
We think you need these skills to ace Network Support Team Leader in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Network Support Team Leader role. Highlight your experience in IT and NOC environments, and showcase how your skills align with our customer-first mindset.
Show Off Your Leadership Skills: We want to see how you’ve led teams before! Share specific examples of how you've coached and developed others, and how you’ve managed workflows to meet SLA targets. This will help us understand your hands-on approach.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Intercity Technology Limited
✨Know Your Tech
Brush up on your technical knowledge related to network operations. Be prepared to discuss specific tools and systems you've used in previous roles, as well as any troubleshooting techniques you’ve mastered. This will show that you’re not just a leader but also someone who understands the nitty-gritty of the job.
✨Showcase Your Leadership Style
Think about how you lead and develop teams. Prepare examples of how you've coached team members or improved team performance in the past. Highlighting your people-focused approach will resonate well with the interviewers, especially since this role is all about leading a high-performing team.
✨Customer-Centric Mindset
Since the role emphasises delivering exceptional customer experiences, be ready to share stories where you went above and beyond for customers. Discuss how you’ve built relationships and understood customer needs, as this will demonstrate your alignment with their values.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think through potential challenges you might encounter in the NOC environment and how you would address them. This will showcase your proactive mindset and readiness for the fast-paced nature of the role.