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- Tasks: Lead complex IT challenges and elevate engineering standards in a dynamic environment.
- Company: Join Intercity Technology, a top-rated tech solutions partner with a people-first approach.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Why this job: Make a real impact by solving complex problems and transforming customer environments.
- Qualifications: 7+ years in Managed Services with strong technical expertise in Microsoft technologies.
- Other info: Hybrid working supported with opportunities for travel and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
Lead complex challenges. Elevate engineering standards. Become our Principal Engineer for Managed IT! We are looking for a confident, highly capable Principal Engineer to join our growing Managed IT function. If you are driven by solving complex technical problems, strengthening engineering standards, and helping customers run secure, stable, modern environments, this could be your ideal next step.
You will combine deep hands-on expertise with clear, practical guidance for our teams and customers. Working closely with colleagues across Managed IT, Cloud, Security and Service Management, you will play a critical role in shaping our technical direction while supporting the delivery of resilient, secure managed services.
About the role: As our Principal Engineer for Managed IT, you will be the senior technical authority across our Managed IT estate. You will lead on complex escalations, steer architectural decisions, and ensure our customers' environments align with our Position of Good (PoG). This role blends technical leadership, deep-dive problem solving, and environment transformation. You will act as an escalation point for operational teams, support remediation and uplift work across customer estates, and help refine the standards and frameworks that underpin everything we deliver.
Hybrid working is supported from our Birmingham or Meppershall site, with some travel to Intercity offices and customer sites when needed.
What you will be doing as a Principal Engineer:
- Act as the technical authority for complex endpoint, infrastructure and platform challenges.
- Lead investigations into major or recurring incidents, providing clear root-cause analysis.
- Shape and maintain our engineering standards and Position of Good (PoG).
- Guide operational teams through troubleshooting, architecture decisions and best practice.
- Support the transformation and remediation of customer environments, including identity, endpoint and Microsoft 365 modernisation.
- Strengthen security and resilience across managed estates, including identity, access, and baseline controls.
- Identify recurring patterns and recommend meaningful engineering improvements.
- Produce clear documentation, runbooks and handovers to ensure smooth BAU transitions.
- Collaborate with Cloud, Security, Professional Services and Service Management to deliver consistent, high-quality services.
Working style: Some travel to customer sites and Intercity offices as required. Hybrid working supported. Periods of focused technical work at a computer. Ideal for someone who enjoys autonomy, variety, and solving complex engineering challenges.
What you will bring: We are looking for someone with deep technical capability, a structured approach, and a calm, confident presence when tackling difficult problems.
Technical experience:
- Strong hands-on experience across Microsoft Entra ID, hybrid identity, conditional access and privileged access models.
- Deep understanding of Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive) and tenant-level governance.
- Expertise with Intune and modern endpoint management across Windows 10/11, with exposure to macOS, iOS and Android.
- Strong background in Windows Server, Active Directory, DNS, DHCP and hybrid Azure infrastructure.
- Solid networking fundamentals - routing, firewalls, VPN, segmentation and wireless principles.
- Proven experience implementing security baselines, identity controls and platform hardening.
- PowerShell scripting and automation capability, plus experience with RMM/monitoring tools.
- Broad troubleshooting experience across complex IT estates, ideally within an MSP environment.
Experience: Minimum 7 years in Managed Services or complex enterprise environments. Hands-on experience resolving multi-layered infrastructure and platform issues. Exposure to environment remediation, technical uplift or transformation projects. Certifications useful but strong practical experience is the priority.
Personal qualities: We would love to meet someone who is:
- A clear, confident communicator who can simplify complexity.
- Calm, structured and methodical under pressure.
- Customer-focused, friendly and approachable.
- Analytical, curious and proactive in improving services.
- A collaborative team player who brings energy and initiative.
- Organised, diligent and thoughtful in documentation and handovers.
What we offer: 33 days holiday (including bank holidays), rising with service. Annual pay reviews. Holiday buy scheme. All-company bonus. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people.
About The Company: Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far:
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 - British Business Excellence Award
- Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We are proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Principal Engineer Managed IT in Birmingham employer: Intercity Technology Limited
Contact Detail:
Intercity Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Engineer Managed IT in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, don’t hold back. Share specific examples of how you've tackled complex challenges in the past. This is your moment to shine and demonstrate why you're the perfect fit for the Principal Engineer role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d approach leading investigations into major incidents or shaping engineering standards. Practise your responses so you can communicate your thought process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Intercity Technology. Let’s make it happen!
We think you need these skills to ace Principal Engineer Managed IT in Birmingham
Some tips for your application 🫡
Show Off Your Technical Skills: When you're writing your application, make sure to highlight your hands-on experience with Microsoft Entra ID, Microsoft 365, and any other relevant tech. We want to see how your skills align with the complex challenges we face in Managed IT!
Keep It Clear and Concise: We love a good story, but when it comes to applications, clarity is key! Make sure your points are easy to read and straight to the point. Use bullet points if you need to – we appreciate a well-structured application.
Demonstrate Your Problem-Solving Skills: As a Principal Engineer, you'll be tackling complex issues. Share examples of how you've approached and solved similar challenges in the past. This will show us that you're not just technically savvy, but also a proactive problem solver!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Intercity Technology!
How to prepare for a job interview at Intercity Technology Limited
✨Know Your Tech Inside Out
As a Principal Engineer for Managed IT, you’ll need to demonstrate your deep technical expertise. Brush up on your knowledge of Microsoft Entra ID, hybrid identity, and endpoint management. Be ready to discuss specific challenges you've faced and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical problems you've tackled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical approach and calmness under pressure.
✨Communicate Clearly and Confidently
Since this role requires clear communication, practice explaining complex concepts in simple terms. Think about how you can convey your ideas effectively to both technical and non-technical audiences during the interview.
✨Emphasise Collaboration and Customer Focus
This position involves working closely with various teams and customers. Be prepared to discuss how you’ve collaborated in the past and how you prioritise customer needs. Share examples that showcase your friendly and approachable nature.