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- Tasks: Lead a dynamic team to ensure smooth order fulfilment and elevate customer experience.
- Company: Join Intercity Technology, a top-rated tech solutions partner with a people-first approach.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a strong focus on personal development.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in logistics or supply chain, with strong leadership and problem-solving skills.
- Other info: Be part of a company recognised for excellence and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Keep operations running smoothly. Lead a high-performing team. Were looking for a Fulfilment Team Leader to take charge of our end-to-end order fulfilment operations, ensuring every product leaves our doors on time, in full, and to the highest standard. If you thrive in a fast-paced environment, love solving problems, and know how to get the best out of a team, this role is your chance to make a real impact.
Youll combine hands-on fulfilment with team leadership, process improvement, and cross-functional collaboration. From driving operational efficiency to elevating the customer experience, youll play a key role in shaping how we deliver excellence across every order. This is an exciting opportunity for someone whos ready to step up, take ownership, and lead a growing team in a dynamic operational environment.
Key Responsibilities as a Fulfilment Team Leader:- Order Fulfilment
- Oversee and execute end-to-end fulfilment across all product categories.
- Communicate clearly with customers and internal stakeholders on progress and timelines.
- Ensure accuracy, compliance, and quality across all orders.
- Monitor stock levels and coordinate with internal teams to prevent delays or shortages.
- Troubleshoot fulfilment issues quickly and implement effective corrective actions.
- Line manage a diverse fulfilment team, providing coaching, support, and structured feedback.
- Build a culture of accountability, teamwork, and operational excellence.
- Put the customer experience at the centre of every process.
- Identify gaps or inefficiencies and lead initiatives to streamline workflows.
- Use data to drive smarter decisions, automation opportunities, and best-practice improvements.
- Partner with PMO, Operations and Product teams to align fulfilment processes with business goals.
- Proven experience in order fulfilment, logistics, or supply chain operations.
- Managed Service Provider/Telecoms provider experience.
- Strong leadership background with experience managing multi-skilled teams.
- Excellent problem-solver with a passion for continuous improvement.
- Calm under pressure with the ability to adapt to shifting priorities.
- Confident using fulfilment systems, data, and reporting to inform decisions.
- Detail-driven with a commitment to accuracy and efficiency.
- Strong communication and influencing skills across all levels of the business.
- Proactive mindset with a drive for operational excellence.
- Order accuracy and on-time delivery performance.
- Team engagement, development, and performance.
- Efficiency gains and cost savings achieved through optimised processes.
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference. Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with. We are really proud of our achievements so far: Customer Net Promoter Score of +92, Gold Award Investors in People Accreditation, Employer of the Year 2025 - British Business Excellence Award, Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance.
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Fulfilment Team Leader in Birmingham employer: Intercity Technology Limited
Contact Detail:
Intercity Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Team Leader in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Intercity Technology's values, recent achievements, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved processes. Be ready to share how you tackled challenges and drove results, as this will highlight your fit for the Fulfilment Team Leader role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially even a referral, which can really boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Intercity Technology!
We think you need these skills to ace Fulfilment Team Leader in Birmingham
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've managed teams and driven operational excellence in previous roles. Share specific examples that demonstrate your ability to lead and inspire others!
Be Detail-Driven: Since accuracy is key in fulfilment, ensure your application reflects your attention to detail. Use clear and concise language, and double-check for any typos or errors. This shows us you value precision, just like we do in our operations!
Emphasise Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention instances where you've successfully tackled challenges or improved processes. This will help us see your proactive mindset and commitment to continuous improvement.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Intercity Technology Limited
✨Know Your Fulfilment Inside Out
Before the interview, make sure you understand the end-to-end fulfilment process. Brush up on logistics, order accuracy, and how to handle common issues. This will show that you're not just familiar with the role but genuinely passionate about making operations run smoothly.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. Highlighting your leadership style and how you build a culture of accountability will resonate well with the interviewers.
✨Be Ready to Solve Problems
Expect questions that test your problem-solving abilities. Prepare scenarios where you had to troubleshoot fulfilment issues or streamline processes. Demonstrating your calmness under pressure and proactive mindset will set you apart as a candidate who can thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you would keep both customers and internal stakeholders informed about order progress. Strong communication skills will show that you can effectively influence and collaborate across all levels of the business.
