At a Glance
- Tasks: Work with cutting-edge cloud tech and enhance service delivery for clients.
- Company: Join a leading tech solutions partner focused on people and innovation.
- Benefits: 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Other info: Hybrid role with excellent career growth and a focus on continuous improvement.
- Why this job: Make a real impact in tech while developing your skills in a supportive environment.
- Qualifications: Microsoft certified with strong Azure and Microsoft 365 experience.
The predicted salary is between 40000 - 50000 £ per year.
You will work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. This role is crucial for supporting customer and internal environments, complex technical escalations, optimising platforms, and advancing automation to deliver exceptional customer outcomes.
You will feel at home in this role if you are Microsoft certified and have solid 3rd line infrastructure support experience with a generalist focus, enjoy getting to the root of technical challenges, and take pride in delivering accurate, high-quality work for customers. Your time will be 70% tech focused, 30% working with clients to understand their business, identify issues before they arise, and pro-actively manage their environments.
We are looking for someone who stays calm under pressure, works well with others, and brings curiosity, positivity, and enthusiasm for service excellence, automation, and continuous improvement. This role is hybrid and you can be based in our Birmingham, Bolton or Meppershall office 3 days per week. Plus, you will be required to be part of the weekend on-call rota to handle critical out-of-hours escalations, approx 1:5 weekends.
As a Cloud & Managed IT Engineer, you will:
- Provide expert-level technical escalation support, fostering a culture of knowledge sharing and continuous improvement.
- Drive efficiency through automation, streamlined service requests, and self-service capabilities across Managed IT.
- Perform administration and support across Azure, M365, Exchange, and Intune platforms.
- Contribute to proactive monitoring through automated remediation and operational excellence in infrastructure, systems, networks, and business services.
- Support service transition processes, ensuring documentation, procedures, and knowledge transfers are complete for seamless handovers.
- Champion service management processes including Change, Major Incident, and Problem Management.
- Be part of the weekend on-call rota to handle critical out-of-hours escalations.
- Support and manage the virtualised environment hosted within our private CoLo.
- Adhere to documented quality procedures and best practices.
What we are looking for:
Essential Technical Skills:
- Strong expertise in Azure administration
- Proficiency in Microsoft Entra ID and user management
- Robust knowledge of Microsoft 365 and Exchange management
- Moderate experience with Microsoft Intune or other MDM tools
- Solid understanding of networking principles and troubleshooting
- Strong expertise in supporting Windows 11 OS
- Strong expertise in supporting server infrastructure
- Solid experience with ITSM tools e.g. ServiceNow, HaloPSA etc.
Desirable Technical Skills:
- PowerShell scripting
- Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS)
- Understanding of ITIL practices
- Hyper-V and COLO
- Terraform (IaC deployment)
Core Certifications that we are looking for:
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Certified: Modern Desktop Administrator Associate (MD-102)
- Microsoft Certified: Exchange Online Support Engineer (MS-220)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
Desirable would be Power Platform Fundamentals (PL-900) and ITIL Foundation Certificate in IT Service Management.
What We Offer:
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About The Company:
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services. Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with. We are really proud of our achievements so far: Customer Net Promoter Score of +92, Gold Award Investors in People Accreditation, Employer of the Year 2025 - British Business Excellence Award, Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance.
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We are proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Cloud and Managed IT Engineer in Birmingham employer: Intercity Technology Limited
Intercity Technology is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With a strong focus on innovation and collaboration, employees enjoy generous benefits such as 33 days of holiday, annual pay reviews, and a company bonus scheme, all while working with cutting-edge cloud technologies in a hybrid environment across Birmingham, Bolton, or Meppershall. Join us to be part of a team that values curiosity, service excellence, and continuous improvement, making a meaningful impact in the technology sector.
Contact Details:
Intercity Technology Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cloud and Managed IT Engineer in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Intercity Technology Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Intercity Technology Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Intercity Technology Limited!
✨Direct Apply to Intercity Technology Limited
Let's not forget to apply directly through the Intercity Technology Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Cloud and Managed IT Engineer in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Intercity Technology Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Intercity Technology Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Intercity Technology Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
