Chief Technology Officer in Birmingham

This is a rare and exciting opportunity to join Intercity in a newly created, strategically significant position. As Chief Technology Officer, you will have the freedom to make a meaningful mark on the business and shape the next chapter of Intercity's evolution. This is a genuine greenfield opportunity to grow and hone your leadership skills, leading a large and expanding technology organisation, influencing long-term strategy, and directly impacting both our people and our customers. The CTO does not simply maintain what exists; they build, shape, and elevate it, supported by a collaborative and ambitious leadership team.

What You'll Do

• Define and execute the technology vision and strategy, ensuring alignment with business objectives and market trends.
• Set the Technology Vision & Strategy: Define and communicate a clear roadmap aligned with business goals and Microsoft-first principles.
• Accelerate Managed Service Growth: Drive expansion of managed services offerings with scalability and innovation.
• Operate at C-Suite Level: Collaborate with board members and senior executives internally and represent Intercity externally with customers and partners.
• Own Internal IT & Systems: Oversee enterprise systems and platforms (e.g., Microsoft Dynamics).
• Influence Customer Propositions: Shape go-to-market offerings and customer solutions.
• Industry Thought Leadership: Represent Intercity at events, forums, and customer engagements.
• Governance & Compliance: Ensure security, compliance, and regulatory standards.
• Innovation & Emerging Trends: Stay ahead of AI and advanced technologies to maintain competitive advantage.
• Team Leadership & Development: Build and mentor a high-performing technology team.
• Vendor & Partner Management: Strengthen strategic partnerships, particularly with Microsoft.

About You

We're looking for a commercially minded, customer-facing strategic technology leader with deep MSP and Microsoft expertise. You'll be able to translate complex technology into simple, compelling business value and operate confidently at C-suite level.

Essential skills and experience:

• Proven ability to design and implement technology strategies aligned to business goals.
• Expertise across cloud architecture, Microsoft ecosystem, cybersecurity, networks, SOC, scalable platforms, automation, and AI adoption.
• Strong track record in MSP/MSSP environments and Microsoft partnerships (Azure, M365, Defender, Sentinel, AI/Copilot).
• Experience building and inspiring high-performing technical teams.
• Skilled in budget management, investment planning, and commercial evaluation.
• Exceptional communication skills, able to make the complex simple and influence at all levels.

Personal Traits We Value

• Pragmatic, Balanced & Evidence-Led: Makes informed, data-driven decisions and considers multiple perspectives.
• Decisive & Courageous: Acts with conviction and speed, even with imperfect information.
• Dependable & Trustworthy: Integrity-driven and reliable in judgement and delivery.
• Empathetic & Emotionally Intelligent: Builds strong relationships and creates psychological safety for teams.
• Innovative & Curious: Open-minded, inquisitive, and constantly learning.
• Resilient & Calm Under Pressure: Maintains clarity during complex situations or crises.
• Customer-Obsessed: Prioritises practical outcomes and solutions that solve real business problems.
• Entrepreneurial & Growth-Oriented: Seeks opportunities for technology to drive revenue and market advantage.

Why Join Us?

• A strategic leadership role with freedom to shape the future.
• Opportunity to lead a large and growing technology organisation.
• Work with a collaborative, ambitious leadership team.
• Competitive salary and benefits package.

What We Offer:

• 38 days holiday (inclusive of bank holidays)
• Holiday buy scheme.
• Private Healthcare, Private GP Service.
• Bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of +92, Gold Award Investors in People Accreditation, Employer of the Year 2025 - British Business Excellence Award, Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance.

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.