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- Tasks: Provide frontline IT support and troubleshoot tech issues in a dynamic healthcare environment.
- Company: Join Intercare Therapy, a growing multi-site healthcare organisation with a supportive culture.
- Benefits: Earn $20 to $25 per hour, enjoy hybrid work, and gain valuable experience.
- Other info: Opportunity for travel and hands-on experience in a fast-paced environment.
- Why this job: Kickstart your IT career while making a real difference in healthcare technology.
- Qualifications: Strong communication skills and basic IT knowledge; 0-2 years of experience preferred.
The predicted salary is between 40000 - 52000 £ per year.
Compensation: Entry-level IT support roles $20 to $25 per hour. Final compensation will be based on experience, skills, and certifications.
Location: Hybrid (Remote and On-Site Support Across Locations)
Travel Requirement: Up to 25-40% travel required
Employment Type: Full-Time
Position Overview
Intercare Therapy is seeking an IT Support I to provide frontline technical support across a growing, multi-site healthcare organization. This role focuses on Tier 1 support, device setup, and basic troubleshooting, while working closely with senior IT staff to resolve more complex issues. The ideal candidate is hands-on, solutions-oriented, and comfortable operating in both remote and field environments. This position plays an important role in stabilizing IT operations, improving service delivery, and supporting ongoing modernization initiatives.
Qualifications
- Required
- Strong communication and customer service skills
- 0-2 years of IT support experience or relevant technical training
- Basic knowledge of Windows operating systems and common business applications
- Ability to follow documented processes and procedures
- Willingness to travel up to 40%
- Preferred
- Associate’s or Bachelor’s degree in Information Systems or related field
- Familiarity with ticketing systems (e.g., Freshservice, Jira Service Management, ServiceNow, Zendesk)
- Basic understanding of networking concepts
- CompTIA A+ or equivalent certification (or in progress)
Key Responsibilities
- End User Support
- Provide Tier 1 support for desktops, laptops, tablets, cellphones, printers, and peripherals
- Respond to and resolve basic technical issues related to hardware, software, and connectivity
- Escalate complex issues to IT Support Engineer II or senior staff as needed
- Device Setup and Deployment
- Assist with device imaging, configuration, and deployment
- Prepare and distribute equipment for new hires
- Support basic asset tracking and inventory updates
- Service Desk Operations
- Create, update, and manage tickets
- Follow standard procedures for ticket resolution and escalation
- Maintain clear and accurate documentation of support activities
- Onboarding and Offboarding Support
- Assist with user onboarding and offboarding processes.
IT Support I in London employer: Intercare Therapy, Inc.
Contact Detail:
Intercare Therapy, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support I in London
✨Tip Number 1
Network, network, network! Reach out to friends, family, or even former colleagues in the IT field. They might know of openings or can refer you directly, which gives you a leg up in the hiring process.
✨Tip Number 2
Don’t underestimate the power of social media. Follow companies you’re interested in on LinkedIn and engage with their posts. It shows your enthusiasm and keeps you in the loop about job openings.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot basic issues or handle customer queries. We want you to feel confident and ready to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support I in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support I position and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. We love candidates who can explain tech stuff in a way that everyone understands!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Intercare Therapy, Inc.
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and common business applications. Be ready to discuss how you've used these in past experiences or training, even if it's just in a classroom setting.
✨Show Off Your Customer Service Skills
Since this role involves frontline support, highlight any experience you have in customer service. Share examples of how you've effectively communicated with users to resolve issues, as strong communication is key in IT support.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Freshservice or Jira, mention it! If not, do a bit of research on how they work. Understanding the basics will show that you're proactive and ready to hit the ground running.
✨Be Ready to Discuss Travel Flexibility
Since the job requires travel, be prepared to talk about your availability and willingness to travel. It’s a good idea to express your enthusiasm for working in both remote and field environments, as this shows adaptability.