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- Tasks: Provide Tier 1 IT support and assist with device setup and troubleshooting.
- Company: Join a growing healthcare organisation with a hybrid work culture.
- Benefits: Earn $20 to $25 per hour, with opportunities for travel and professional growth.
- Other info: Dynamic, fast-paced environment with potential for career advancement.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: Strong communication skills and basic IT knowledge required; experience preferred.
The predicted salary is between 40000 - 52000 £ per year.
Compensation: Entry-level IT support roles $20 to $25 per hour. Final compensation will be based on experience, skills, and certifications.
Location: Hybrid (Remote and On-Site Support Across Locations)
Travel Requirement: Up to 25-40% travel required
Employment Type: Full-Time
Position Overview
Intercare Therapy is seeking an IT Support I to provide frontline technical support across a growing, multi-site healthcare organization. This role focuses on Tier 1 support, device setup, and basic troubleshooting, while working closely with senior IT staff to resolve more complex issues. The ideal candidate is hands-on, solutions-oriented, and comfortable operating in both remote and field environments. This position plays an important role in stabilizing IT operations, improving service delivery, and supporting ongoing modernization initiatives.
Qualifications
- Strong communication and customer service skills
- 0-2 years of IT support experience or relevant technical training
- Basic knowledge of Windows operating systems and common business applications
- Ability to follow documented processes and procedures
- Willingness to travel up to 40%
Preferred
- Associate’s or Bachelor’s degree in Information Systems or related field
- Familiarity with ticketing systems (e.g., Freshservice, Jira Service Management, ServiceNow, Zendesk)
- Basic understanding of networking concepts
- CompTIA A+ or equivalent certification (or in progress)
Key Responsibilities
- End User Support
- Provide Tier 1 support for desktops, laptops, tablets, cellphones, printers, and peripherals
- Respond to and resolve basic technical issues related to hardware, software, and connectivity
- Escalate complex issues to IT Support Engineer II or senior staff as needed
- Assist with device imaging, configuration, and deployment
- Prepare and distribute equipment for new hires
- Support basic asset tracking and inventory updates
- Create, update, and manage tickets
- Follow standard procedures for ticket resolution and escalation
- Maintain clear and accurate documentation of support activities
- Assist with user account setup and access provisioning
- Support device setup for new employees
- Assist in deprovisioning accounts and recovering equipment
- Travel to Intercare locations (up to 40%) to assist with on-site support needs
- Support equipment installations and basic troubleshooting at clinic sites
- Provide professional, customer-focused support to end users
Work Environment
- Hybrid schedule combining remote work and on-site support
- Frequent in-person support at clinical and operational sites
- Fast-paced, service-oriented healthcare environment
- Opportunity for growth within the IT organization
IT Support I employer: Intercare Therapy, Inc.
Contact Detail:
Intercare Therapy, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support I
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them you’re ready to tackle IT support challenges head-on!
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use that knowledge to connect your skills and experiences to what they’re looking for – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team at Intercare Therapy.
We think you need these skills to ace IT Support I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your customer service skills and any technical training you've had!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support I position at Intercare Therapy. We love seeing enthusiasm and a genuine interest in helping others through tech.
Show Off Your Tech Know-How: Mention any familiarity with Windows operating systems, ticketing systems, or even your CompTIA A+ progress. We’re looking for candidates who are hands-on and ready to tackle tech challenges head-on!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our team.
How to prepare for a job interview at Intercare Therapy, Inc.
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and common business applications. Be ready to discuss any relevant technical training or experience you have, as this will show your potential employer that you're prepared for the Tier 1 support role.
✨Show Off Your Communication Skills
Since strong communication and customer service skills are a must, practice explaining technical concepts in simple terms. Think about past experiences where you helped someone solve a tech issue and be ready to share those stories during the interview.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Freshservice or Jira, make sure to mention it. If not, do a bit of research on how these systems work and be prepared to discuss how you would manage support tickets effectively.
✨Prepare for Travel Questions
Since the role requires up to 40% travel, be ready to talk about your flexibility and willingness to travel. Think about how you can balance remote and on-site support, and express your enthusiasm for working in different environments.