Client Director in London

About Interbrand

Interbrand understands what it takes today to build the world’s most iconic brands. To support our clients in an ever more complex and fascinating world, we have renewed our commitment to both common global standards and greater empowerment, experimentation and entrepreneurialism. Interbrand is its people. We are a global team of highly diverse thinkers, makers and collaborators. We are proud of our heritage and often regarded as the university of branding. Over the past four decades, we have pioneered iconic work and invented many of the brand building tools that are now commonplace. In collaboration with many of the world’s leading brands, we are pioneering the future of brand building. In a world where people’s expectations are moving faster than businesses, we give our clients the confidence to make Iconic Moves that create desire and utility, reshape the competitive landscape and drive extraordinary results.

The Interbrand Best Global Brands study/rankings are resources to our clients and the industry, providing proprietary data and insight for our role as client partner and commentator. We have published 18 books on brands and are often the reference point for university curriculum and professional associations. Today, through our own Academy, we aim to be the most impactful learning environment in the marketing world.

Our Behaviours

Our culture is informed by a set of behaviours we co-created as a business. Our behaviours give us space to experiment, permission to speak out, and a model of leadership that anyone in the business can adopt. Our behaviours are Lead with love, Be Brave, Listen First and Make it happen. We are proud of our behaviours. They make us, us.

The opportunity

You set the client vision for major projects and steer interdisciplinary teams to deliver distinctive, effective brand systems and experiences. You blend commercial acumen with creative judgment, shaping work that performs and grows accounts.

What you’ll be doing:

• Lead the client relationships function on multiple key accounts, working in partnership with peers to support clients on the type of workstreams, services or offerings that would help their business challenges.
• Shaping the briefs and content with the client.
• Delegate frequently, well, accurately and set the clear expectations to develop teams and give them the opportunity to learn and develop under your support, guidance and mentorship.
• Lead and develop your team, understanding their potential and creating opportunities for them to grow and take on bigger challenges.
• Work with Discipline leads to identify and activate annual growth plans for clients, managing organic opportunities from ideation to sign off.
• Be the chosen go to person to lead net new pitches, devising innovative approaches and project plans to support the response from Interbrand.
• Build the standards for how Client Services operates across accounts, scaling best practices and leading by example and help deliver training.
• Advise clients, partners, and internal teams on strategy, approach, and investment decisions, acting as a trusted advisor.
• Lead client workshops and strategic conversations that move decisions forward and create inspiring experiences.
• Work with Delivery Management and Finance to manage team capacity, resource allocation, and commercial profitability across your portfolio.
• Identify and lead initiatives that strengthen the Interbrand client experience and our external reputation.
• Represent Interbrand externally, speaking about our offers and IP to attract talent and clients to the business.

What we’re looking for:

Experience

• Demonstrated ability to lead teams and influence how Client Services operates across the business.
• Strong track record of growing accounts and building the capability and reputation of your team.

Relationships

• You build genuine partnerships at C-Suite levels in client organisations.
• You understand their business challenges and aspirations.
• You develop and reignite relationships by finding genuine value propositions for both sides.

Curiosity

• You stay alert to what's shifting in your clients' worlds and the market.
• You bring fresh angles to client briefs and identify where we can create real value.
• You actively seek to learn and grow.

Commerciality

• You think like a business leader about account health and department profitability.
• You understand the levers that improve our performance and know when to invest, when to negotiate, and when to push back.
• You manage capacity and resources intelligently.

Communication

• You present with charisma and persuasiveness, moving senior leaders and teams to action.
• You facilitate dialogue that keeps people focused on outcomes.
• You adapt how you communicate to different audiences.

Team Leadership

• You inspire your team through setting clear vision and standards.
• You understand each person's potential and actively coach them to develop.
• You create a culture of feedback, resilience, and accountability.
• You lead by example on wellbeing and inclusivity.

If you run into any issues and would like this information in an alternative format, or would prefer to apply via email, please send us a message at careers@interbrand.com.