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For Companies At a Glance
- Tasks: Support clients with SQL-based platforms and implement effective solutions.
- Company: Join Interactive Medica, a global leader in bespoke Cloud-based platforms.
- Benefits: Enjoy hybrid working, performance bonuses, healthcare, and more!
- Why this job: Make a real impact in Life Sciences while building strong client relationships.
- Qualifications: Degree in a relevant field and strong SQL Server knowledge required.
- Other info: Embrace diversity and innovation in a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
At Interactive Medica, we have a strong presence in over 30 different countries and create bespoke Cloud-based platforms for our clients. As an experienced SQL Engineer with strong SQL Server experience, you will be the face of this as our first line support! You'll be supporting our clients with queries and implementing solutions, ensuring our platforms run as smoothly as possible for our clients.
Through trust and knowledge, Interactive Medica (Part of Wilmington's I&D division) provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcare providers to provide better outcomes both commercially and for patients.
Job purpose, tasks and responsibilities
As our Client Solutions Senior Engineer, your focus will be to support our clients with our SQL based platform. You will collaborate with colleagues to deliver the best solution for our clients in a timely manner. Travel may be required in this role depending on the needs of our client. This may be within the UK or elsewhere in Europe.
- Supervise daily routines & processes to ensure the smooth running of client’s tools, acting on any implementations needed.
- Identify and implement quality improvements.
- Action support queries from clients within our SLA.
- Advise and recommend appropriate client solutions & alternatives.
- Build positive relationships with clients and report accurately on all operational & technical aspects of the client’s maintenance.
- Explore and contribute to new ways of implementing IM technology.
- Manage client accounts ensuring the delivered solutions are working effectively.
Essential and desirable capabilities
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes:
- Experience in the same or a similar role.
- Educated to degree level in a relevant field.
- Good problem solving ability.
- Passion for achieving excellent client satisfaction.
- Strong knowledge of SQL Server and Transact SQL.
- Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript and CSS.
- Ability to work to agreed timescales, keeping clients informed of any delays.
- Confidence in a customer facing role with excellent interpersonal & relationship building skills.
- Experience of speaking to global clients is desirable.
What we’ll give you
When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.
Bring what makes you unique
We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria. If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please visit our website.
Join Interactive Medica to help provide web-based software solutions for Life Sciences companies, to facilitate their management of sales, marketing, and medical resources while promoting collaboration with healthcare providers. You’ll immerse yourself in a business built on trust and knowledge and make a tangible impact in our sector. Find what you’re looking for at Interactive Medica. Apply now.
Client Solutions Senior Engineer in Worcester employer: Interactive Medica
Contact Detail:
Interactive Medica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Senior Engineer in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially anything related to SQL and cloud-based solutions. This will show that you’re genuinely interested and ready to contribute from day one!
✨Tip Number 3
Practice your problem-solving skills! Since you’ll be dealing with client queries, being able to think on your feet and provide solutions is key. Try mock interviews or even role-playing scenarios with friends to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Solutions Senior Engineer in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Solutions Senior Engineer role. Highlight your SQL Server experience and any relevant projects that showcase your problem-solving skills. We want to see how you can bring value to our team!
Showcase Your Client-Facing Skills: Since this role involves a lot of interaction with clients, don’t forget to mention your interpersonal skills and any previous experience in customer-facing roles. We love candidates who can build positive relationships and keep clients informed!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate clarity and want to understand your qualifications without sifting through fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Interactive Medica
✨Know Your SQL Inside Out
As a Client Solutions Senior Engineer, you'll need to demonstrate your strong SQL Server and Transact SQL skills. Brush up on your knowledge of these technologies and be ready to discuss specific scenarios where you've successfully implemented solutions or resolved client queries.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your problem-solving abilities. Think of situations where you identified issues and implemented quality improvements for clients. This will show your potential employer that you're proactive and capable of handling challenges effectively.
✨Build Rapport with Clients
Since this role involves being the face of the company for clients, practice your interpersonal skills. Be ready to discuss how you've built positive relationships in previous roles and how you plan to maintain client satisfaction while managing their accounts.
✨Be Ready for Travel Discussions
Travel may be required for this position, so be prepared to discuss your flexibility and willingness to travel within the UK or Europe. Highlight any past experiences where you've successfully managed client needs on-site, as this will demonstrate your commitment to client service.
