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- Tasks: Join our Operations team to process tasks and provide top-notch customer service.
- Company: Interactive Investor is the UK's leading flat-fee investment platform, empowering over 450,000 customers.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that values transparency, ambition, and customer satisfaction.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This is an entry-level full-time position perfect for high school and college students.
The predicted salary is between 24000 - 32000 £ per year.
2 days ago Be among the first 25 applicants
Who We Are
interactive investor is an award-winning investment platform that puts its customers in control of their financial future.
Who We Are
interactive investor is an award-winning investment platform that puts its customers in control of their financial future.
We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.
We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
What We Stand For
It’s simple … we want to help people confidently take control of their financial future, for interactive investor to go from strength to strength and be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate and encouraged to fight for what we believe is right for our customers, our teams, ourselves and interactive investor.
Requirements
Purpose of the role:
We are recruiting for an Operations Administrator to join our Operations team. This Operations Administrator role is responsible for the effective processing of tasks within the Operations department, this includes but not exhaustive to Cash, Settlements, Customer Accounts, Pensions, Transfers, Reconciliations and Corporate Actions. Ensuring accurate adherence to the departments policies, procedures and regulatory responsibilities.
This role will also include building good relationships with both internal departments and external stakeholders.
Responsibilities will include providing the highest quality service to our customers and answering queries from the Customer Services department and dealing with email/phone queries from customers that relate to Operational processes.
Key Responsibilities
- Timely processing of tasks and queries, with a high degree of accuracy.
- Provide outstanding customer service to meet the requirements of both internal and external customers.
- Make customer contact via appropriate mediums to enable straight through processing, where appropriate.
- Adherence to the regulations that apply to the area that you are working in.
- Escalate identified risks and unresolved issues, providing accurate information to support the investigation.
- Ensure corrective or preventative actions are treated with priority.
- Continually and appropriately challenge policy, processes and procedures, recommending improvements to increase efficiency and improve quality.
- Be part of the departmental telephone query team to support all queries and requests from internal customers.
- Work as part of a team, supporting colleagues and promoting a positive work environment & team spirit.
- Confident in delivering an efficient, consistent and high-quality service to our customers.
- Flexibility to move between tasks as business needs require.
- Maintain the organisation’s first line of defence by ensuring adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.
- Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Management Framework.
- Support the team with ensuring departmental procedures are up to date.
- Use the Training & Competence scheme to maintain the appropriate knowledge, skills and expertise to carry out your role
- Provide Management Information, as and when required.
- Provide support as needed, in order to assist in delivering team objectives.
Skills & Experience Required
- Detailed knowledge of departmental processes and purpose.
- Detailed understanding of internal systems used within the department and how they impact the client journey.
- Ability to use initiative and problem-solving skills to creatively resolve issues and find solutions.
- Advanced communication skills – ability to build rapport with colleagues, customers and 3rd parties as required, across all communication channels. Sharing information in a clear and professional manner.
- Advanced enthusiasm and willingness to learn new tasks and pass on this knowledge through training, coaching and mentoring.
- Demonstrate the ability to prioritise and manage own workload in accordance with assigned priorities.
- Ability to adapt to a changing regulatory environment.
- Demonstrate flexibility, to move between different tasks and at short notice to support business requirements.
- Advanced ability to deal with high volumes of processing work and stay calm under pressure.
- Display emotional resilience when handling difficult situations, whilst always maintaining a high level of accuracy.
- Ability to think holistically and creatively in delivering operational change in line with a defined strategy/ vision.
- Knowledge of the business objectives, products and processes and consistently demonstrate ii values.
- High degree of PC literacy – navigate a broad range of internal systems, advanced knowledge of MS Office applications.
- Knowledge of the Financial Services Sector – specifically Wealth Management.
- Knowledge of the regulatory and legislative environment and associated risks that require managing.
- Understand FCA rules in particular CASS rules and the principles of Treating Customers Fairly.
- Understand the regulatory environment and associated risks that require managing.
- Knowledge of the Financial Services Sector – specifically Wealth Management.
- Use the Training & Competence scheme, to maintain the appropriate knowledge, skills and expertise to carry out the role competently, including the timely completion of all mandatory and recommended training.
- Minimum of 2 years’ experience working within an administration environment.
Personal Attributes
STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME
- Clear communicator
- Strong team player
- Demonstrated passion and drive for delivering the best outcome
- Moving with speed – delivering faster and better
- Decisive and take ownership of outcomes
- Not afraid to challenge and be open to challenges
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Operations Client Cash employer: Interactive Investor
Contact Detail:
Interactive Investor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Client Cash
✨Tip Number 1
Familiarise yourself with the financial services sector, especially wealth management. Understanding the regulatory environment and FCA rules, particularly CASS rules, will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've creatively resolved issues in previous roles. This will demonstrate your ability to think holistically and adapt to changing environments, which is crucial for the Operations Client Cash position.
✨Tip Number 3
Build rapport with potential colleagues or connections in the industry through networking. Engaging with professionals on platforms like LinkedIn can provide insights into the company culture and expectations, making you a more informed candidate.
✨Tip Number 4
Prepare to discuss your experience with high-volume processing work and how you maintain accuracy under pressure. Highlighting your emotional resilience and ability to prioritise tasks will resonate well with the hiring team.
We think you need these skills to ace Operations Client Cash
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Client Cash role. Focus on your administrative experience, customer service skills, and any knowledge of financial services.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of interactive investor that resonate with you, such as their commitment to customer service and transparency.
Highlight Relevant Skills: Emphasise your advanced communication skills, ability to handle high volumes of work, and problem-solving abilities. Provide examples of how you've successfully managed tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Administrator role.
How to prepare for a job interview at Interactive Investor
✨Understand the Company Values
Before your interview, make sure you know interactive investor's core values. They pride themselves on being honest, transparent, and customer-driven. Reflecting these values in your answers will show that you're a good cultural fit.
✨Demonstrate Your Problem-Solving Skills
Given the role's focus on processing tasks and resolving queries, be prepared to discuss specific examples where you've successfully solved problems in previous roles. Highlight your initiative and creativity in finding solutions.
✨Showcase Your Communication Skills
As the position requires advanced communication skills, practice articulating your thoughts clearly and professionally. Be ready to explain how you've built rapport with colleagues and customers in the past.
✨Prepare for Regulatory Questions
Since the role involves adherence to regulations, brush up on your knowledge of FCA rules, especially CASS rules. Be prepared to discuss how you would ensure compliance in your daily tasks.
