At a Glance
- Tasks: Lead the design of customer journeys and drive improvements across digital and service touchpoints.
- Company: Join a forward-thinking company focused on enhancing customer experiences.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for significant career advancement.
- Why this job: Make a real difference in customer experience by shaping impactful service designs.
- Qualifications: Experience in service design and strong collaboration skills with cross-functional teams.
The predicted salary is between 60000 - 80000 £ per year.
Interactive Investor leads a pivotal role in shaping customer experiences by mapping end-to-end journeys and driving improvements across digital, servicing and operations touchpoints. The Lead Service Designer collaborates with CX, Insights, UX, Product, and Operations to translate research into tangible opportunities, facilitating workshops and delivering measurable benefits for customers and the business.
Senior Service Designer - CX Journey Mapping Lead in Manchester employer: Interactive Investor
Interactive Investor is an excellent employer that fosters a dynamic work culture, encouraging collaboration and innovation within its Data and Innovation team. With a hybrid working model based in Manchester, employees enjoy the flexibility of remote work while benefiting from professional growth opportunities and a commitment to data-driven decision-making that enhances customer engagement. The company values its employees by providing access to cutting-edge tools and resources, ensuring a rewarding and meaningful career path.
