Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise Salesforce to enhance our customer experience and support business growth.
- Company: Join interactive investor, the UK's leading flat-fee investment platform.
- Benefits: Enjoy a competitive salary, generous pension contributions, private medical insurance, and 25 days annual leave.
- Why this job: Make a real impact by driving Salesforce adoption in a dynamic and collaborative environment.
- Qualifications: Strong Salesforce Administration skills, especially in Service Cloud and AI features.
- Other info: Hybrid working model with opportunities for personal and professional development.
The predicted salary is between 40000 - 56000 ÂŁ per year.
Location: Hybrid - 3 days a week on site in Manchester, 2 days remote
Salary: From ÂŁ40,000
WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for over 25 years. We’re now the UK’s number one flat-fee investment platform, with assets under administration of £85 billion and over 500,000 customers.
PURPOSE OF ROLE: We are looking for a Salesforce Administrator who is excited about building and maintaining a Salesforce environment that truly makes a difference to our business. You will have a proven skillset that spans the full declarative tool set and be an evangelist for Salesforce within the business. You will be a strong team player who thrives on highly collaborative projects. You will join our Salesforce DevOps team that is responsible for architecting, building, and supporting our Operational IT systems. You will be expected to help drive our adoption of Salesforce and provide first‑class support to our customers. You will be involved throughout the software development lifecycle from inception to ongoing support and monitoring. At each phase, you will be expected to make a positive impact on our deliverables to aid the business in making the most of its investment in Salesforce technologies.
Core Responsibilities
- Platform Administration & Configuration: Manage user provisioning, roles, profiles, permission sets, and SSO policies. Configure Service Cloud features: Case management, Omni‑Channel routing, Queues, Milestones/Entitlements, Knowledge, and digital channels including MIAW. Implement Service Cloud Voice: set up telephony integration, call routing, transcription, and real‑time call insights. Build and maintain declarative automation (Flows, Approvals), Lightning pages, dynamic, and layouts.
- Einstein & Agentforce: Configure Einstein Bots, Einstein Case Classification, and Next Best Action for predictive and prescriptive service workflows. Deploy Agentforce capabilities: AI‑driven agent assistance, real‑time guidance, and productivity tools. Monitor AI model performance, accuracy, and compliance with data privacy standards.
- Data Cloud Administration: Configure Data Streams, DMOs, identity resolution, calculated insights, and segments. Manage consent and data usage policies; ensure data harmonization and activation health.
- Security & Compliance: Implement least‑privilege access, encryption, and audit controls. Support regulatory audits (GDPR, FCA, SOX) and maintain evidence for compliance.
Required Qualifications: Strong Salesforce Administration experience; particularly Service Cloud expertise. Hands‑on experience with Service Cloud Voice, Einstein AI features, and Agentforce. Familiarity with Data Cloud and OwnBackup. Strong skills in Flows, Lightning App Builder, reports/dashboards, and AI configuration.
Preferred / Nice‑to‑Have: Experience with Einstein Bots, Next Best Action, and AI model tuning. Familiarity with Agentforce roadmap. Certifications: Salesforce Administrator, Service Cloud Consultant, Data Cloud Consultant, Einstein AI, OwnBackup. Familiarity with Splunk for monitoring, logging, and operational analytics. Knowledge of compliance frameworks (GDPR, FCA, SOX).
Benefits: Group Personal Pension Plan – 8% employer contribution and 4% employee contribution. Life Assurance and Group Income Protection. Private Medical Insurance – Provided by Bupa. 25 Days Annual Leave, plus bank holidays. Staff Discounts on our investment products. Personal & Well‑being Fund – Supporting your physical and mental wellness. Retail Discounts – Savings at a wide range of high street and online retailers. Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle.
Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we’re currently receiving, if you haven’t been contacted within 30 days of application please consider unsuccessful. interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive.
Salesforce Administrator in Manchester employer: Interactive Investor
Contact Detail:
Interactive Investor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to current Salesforce Administrators or employees at interactive investor on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio showcasing your Salesforce projects, especially those involving Service Cloud and Einstein features. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions for Salesforce roles. Mock interviews with friends or using online platforms can boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the interactive investor team.
We think you need these skills to ace Salesforce Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your Salesforce experience, especially with Service Cloud. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for Salesforce shine through in your application. We love candidates who are excited about building and maintaining a Salesforce environment that makes a difference. Share any projects or initiatives you've been involved in that demonstrate this passion!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your key skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Interactive Investor
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Administration skills, especially around Service Cloud and Einstein features. Be ready to discuss specific projects where you've implemented these tools and how they benefited the business.
✨Showcase Your Collaborative Spirit
As a Salesforce Administrator, teamwork is key. Prepare examples of how you've worked with cross-functional teams in the past. Highlight your role in collaborative projects and how you contributed to achieving common goals.
✨Understand the Business Impact
Interactive Investor is all about making a difference for its customers. Be prepared to talk about how your work with Salesforce can enhance customer experience and drive business success. Think about metrics or outcomes that demonstrate your impact.
✨Get Familiar with Compliance Standards
Since the role involves supporting regulatory audits, brush up on GDPR, FCA, and SOX compliance. Be ready to discuss how you've ensured data privacy and security in your previous roles, as this will show you're serious about compliance.
