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- Tasks: Lead a team to manage major incidents and ensure top-notch service delivery.
- Company: A leading investment platform in the UK with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in IT service management.
- Qualifications: 5+ years in service management and strong communication skills required.
- Other info: Work in an ITIL environment with diverse team collaboration.
The predicted salary is between 43200 - 72000 £ per year.
A leading investment platform in the UK is seeking a Service Management Team Lead to oversee the Service Management Analysts. This role involves managing daily operations, ensuring high-quality service delivery, and leading a diverse team in an ITIL environment.
Key responsibilities include:
- Major incident management
- Service transition
- Acting as a point of contact for stakeholders
The ideal candidate will have at least 5 years in service management, strong communication skills, and a proven track record in ITIL practices.
Hybrid IT Service Management Lead - Major Incidents & Change in Manchester employer: Interactive Investor
Contact Detail:
Interactive Investor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Management Lead - Major Incidents & Change in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and ITIL. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight specific examples where you've led teams through major incidents or changes. This will demonstrate your capability to manage operations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid IT Service Management Lead - Major Incidents & Change in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in service management and ITIL practices, as this is what we’re looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Hybrid IT Service Management Lead role. Share specific examples of your past achievements in major incident management and team leadership.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application showcases your ability to convey complex information clearly. We want to see how you can engage with stakeholders effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Interactive Investor
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL practices in your previous roles, especially in major incident management and service transition. This will show that you’re not just familiar with the framework but can also implement it effectively.
✨Showcase Your Leadership Skills
As a Service Management Team Lead, you'll need to demonstrate your ability to lead a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you motivate others. This will help the interviewers see you as a strong candidate for leading their analysts.
✨Prepare for Stakeholder Scenarios
Since you'll be acting as a point of contact for stakeholders, think about scenarios where you've had to manage stakeholder expectations or resolve conflicts. Be ready to share specific examples that highlight your communication skills and ability to maintain high-quality service delivery.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions related to service management and leadership. Think about how you would answer questions like 'How do you handle major incidents?' or 'What strategies do you use for effective service transition?' Practising these responses will help you feel more confident during the interview.
