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- Tasks: Lead a dynamic team to deliver top-notch service management and drive improvements.
- Company: Join interactive investor, the UK's leading flat-fee investment platform.
- Benefits: Enjoy a competitive salary, generous pension contributions, and private medical insurance.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven experience in ITIL service management and strong leadership abilities required.
- Other info: Flexible hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 41400 - 46080 £ per year.
Location: Hybrid - Manchester or Leeds 3 days per week
Salary: From £41,400
Who we are: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 500,000 customers.
Purpose of the Role: You will be leading our Service Management Analysts, responsible for delivering a high-quality service to our business users and customers, managing daily operations. As a hands-on Team Lead, you will be responsible for leading and motivating your team, handling escalations, monitoring performance, ensuring team compliance with service level agreements (SLAs). You will also be required to develop service improvements and maintain strong relationships to drive successful outcomes.
Key Responsibilities:
- Building relationships at all levels of the business and with 3rd parties, facilitating meetings as needed with key stakeholders.
- Ensuring effective and timely communication is maintained with key stakeholders, escalating risks as needed.
- Owning and implementing the service management processes, ensuring they continue to drive best practice and ITIL standardisation.
- Assisting with the reporting of Key Control and Key Risk Indicators, SLAs and other reporting as needed.
- Being proactive in identifying areas for improvements.
- Managing risks across the department, highlighting areas of concern.
- Coordinating, owning and managing major incidents to restore normal service operation as quickly as possible.
- Acting as duty manager, working with technical specialists to deal with serious incidents out of hours.
- Owning the change process from start to finish, ensuring all requests meet the required standards.
- Leading a team of professionals, ensuring team accountability and ownership of tasks.
- Recruiting, coaching, developing, motivating, and managing the performance of the team.
Requirements:
Essential Requirements:
- At least 2 years of line management experience.
- At least 5 years of experience in the ITIL driven service management environment.
- Excellent understanding of corporate production IT Environment and IT Operations.
- Demonstrable experience of effectively communicating at the technical and business management level.
- Strong matrix management leadership skills.
Desirable Requirements:
- ITIL v4 Foundation in Service Management.
- Experience of working as part of business continuity planning and management.
- Strong analytical skills.
- Ability to produce reports and presentations suitable for multi-level audiences.
- Good judgment in seeking and providing advice and counsel.
Benefits:
- Group Personal Pension Plan – 8% employer contribution and 4% employee contribution.
- Life Assurance and Group Income Protection.
- Private Medical Insurance – Provided by Bupa.
- 25 Days Annual Leave, plus bank holidays.
- Staff Discounts on our investment products.
- Personal & Well-being Fund – Supporting your physical and mental wellness.
- Retail Discounts – Savings at a wide range of high street and online retailers.
- Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle.
Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we are currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.
interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants.
Service Management Team Lead in Leeds employer: Interactive Investor
Contact Detail:
Interactive Investor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Team Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Management Team Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service management and team leadership. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in service management. This can really set you apart from other candidates when you’re discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Management Team Lead in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Management Team Lead role. Highlight your relevant experience in ITIL environments and any leadership roles you've held. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve improved service management processes or led a team through challenging situations. This helps us see the impact you can make.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Interactive Investor
✨Know Your ITIL Inside Out
Since the role is heavily focused on ITIL processes, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've applied ITIL principles in past roles, especially in Major Incident Management. This will show that you understand the framework and can lead a team effectively.
✨Showcase Your Leadership Skills
As a Service Management Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, handled escalations, and fostered collaboration. Highlight any specific achievements that showcase your leadership style.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you've had to manage multiple stakeholders or resolve critical incidents. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Understand the Company Culture
Research interactive investor and their approach to customer service and team dynamics. Understanding their values and how they operate will help you align your answers with what they're looking for. Be ready to discuss how you can contribute to their mission of empowering investors.
