At a Glance
- Tasks: Provide top-notch customer service and support operational processes in a dynamic team.
- Company: Join interactive investor, the UK's leading flat-fee investment platform.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Be part of a supportive team with a focus on continuous learning.
- Why this job: Make a real difference in customers' financial journeys while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 42000 € per year.
Location: Hybrid – Leeds (3 days on site per week, 2 days remote)
Who we are: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.
We are recruiting for an Operations Administrator to join our Operations team. This role is responsible for the effective processing of tasks within the Operations department, including but not limited to Cash, Settlements, Customer Accounts, Pensions, Transfers, Reconciliations and Corporate Actions. Ensuring accurate adherence to the department's policies, procedures and regulatory responsibilities.
Responsibilities will include:
- Providing the highest quality service to our customers and answering queries from the Customer Services department.
- Dealing with email/phone queries from customers that relate to Operational processes.
- Escalating identified risks and unresolved issues, providing accurate information to support the investigation.
- Challenging policy, processes and procedures, recommending improvements to increase efficiency and improve quality.
- Being part of the departmental telephone query team to support all queries and requests from internal customers.
- Working as part of a team, supporting colleagues and promoting a positive work environment & team spirit.
- Delivering an efficient, consistent and high-quality service to our customers.
- Maintaining the organisation’s first line of defence by ensuring adherence to business processes and procedures that meet regulatory standards.
- Making informed risk decisions and effectively debating and challenging management recommendations.
- Supporting the team with ensuring departmental procedures are up to date.
- Using the Training & Competence scheme to maintain the appropriate knowledge, skills and expertise to carry out your role.
- Providing support as needed, in order to assist in delivering team objectives.
- Demonstrating advanced enthusiasm and willingness to learn new tasks and pass on this knowledge through training, coaching and mentoring.
- Adapting to a changing regulatory environment.
- Demonstrating flexibility to move between different tasks at short notice to support business requirements.
Customer Service Associate - Hybrid - Immediate Start in Leeds employer: Interactive Investor
At interactive investor, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. Our hybrid working model in Leeds allows for a balanced approach to work and life, while our commitment to employee growth through training and development ensures that you can thrive in your career. Join us and be part of a dynamic team dedicated to empowering customers in their financial journeys, all within a company that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - Hybrid - Immediate Start in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at interactive investor on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Associate role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or tricky situations, as this will show your problem-solving skills and adaptability.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from the company, let them know why you’re excited about the role and how you can contribute to their mission of providing outstanding customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team at interactive investor.
We think you need these skills to ace Customer Service Associate - Hybrid - Immediate Start in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Associate role. Highlight your relevant experience and skills that match the job description, especially in customer service and operations.
Show Your Enthusiasm:Let your passion for customer service shine through! We love seeing candidates who are genuinely excited about helping others and improving processes. Share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Interactive Investor
✨Know the Company Inside Out
Before your interview, take some time to research interactive investor. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Service Scenarios
Since the role involves providing outstanding customer service, think of examples from your past experiences where you handled difficult situations or queries. Be ready to discuss how you resolved issues and maintained a positive relationship with customers.
✨Show Your Team Spirit
This position requires working closely with colleagues and promoting a positive work environment. Be prepared to share examples of how you've collaborated in teams before and how you contribute to a supportive atmosphere.
✨Demonstrate Flexibility and Adaptability
The job description highlights the need for flexibility in moving between tasks. Think of instances where you've successfully adapted to changes or taken on new responsibilities. This will show that you're ready to meet the dynamic needs of the business.
