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- Tasks: Provide top-notch customer service and support operational processes in a dynamic team.
- Company: Join interactive investor, the UK's leading flat-fee investment platform.
- Benefits: Enjoy remote working flexibility, competitive pay, and opportunities for growth.
- Why this job: Make a real difference in customers' financial journeys while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a supportive team with a focus on continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid – Leeds 3 days on site per week, 2 days remote
Who we are: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
We are recruiting for an Operations Administrator to join our Operations team. This Operations Administrator role is responsible for the effective processing of tasks within the Operations department, including but not limited to Cash, Settlements, Customer Accounts, Pensions, Transfers, Reconciliations and Corporate Actions. Ensuring accurate adherence to the department's policies, procedures and regulatory responsibilities.
This role will also include building good relationships with both internal departments and external stakeholders. Responsibilities will include:
- Providing the highest quality service to our customers and answering queries from the Customer Services department.
- Dealing with email/phone queries from customers that relate to Operational processes.
- Providing outstanding customer service to meet the requirements of both internal and external customers.
- Escalating identified risks and unresolved issues, providing accurate information to support the investigation.
- Continually and appropriately challenging policy, processes and procedures, recommending improvements to increase efficiency and improve quality.
- Being part of the departmental telephone query team to support all queries and requests from internal customers.
- Working as part of a team, supporting colleagues and promoting a positive work environment & team spirit.
- Delivering an efficient, consistent and high-quality service to our customers.
- Maintaining the organisation’s first line of defence by ensuring adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.
- Making informed risk decisions and effectively debating and challenging management recommendations within your role in line with the approved Risk Management Framework.
- Supporting the team with ensuring departmental procedures are up to date.
- Using the Training & Competence scheme to maintain the appropriate knowledge, skills and expertise to carry out your role.
- Providing support as needed, in order to assist in delivering team objectives.
- Demonstrating advanced enthusiasm and willingness to learn new tasks and pass on this knowledge through training, coaching and mentoring.
- Adapting to a changing regulatory environment.
- Demonstrating flexibility to move between different tasks and at short notice to support business requirements.
Customer Service Advisor - Remote working (immediate start) in Leeds employer: Interactive Investor
Contact Detail:
Interactive Investor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Remote working (immediate start) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and attend virtual events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn to shine in front of the hiring manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Remote working (immediate start) in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, especially in customer service and operations.
Show Your Enthusiasm: Let your passion shine through! We love candidates who are excited about helping customers and improving processes. Share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Interactive Investor
✨Know the Company Inside Out
Before your interview, take some time to research interactive investor. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Service Scenarios
Since the role involves providing outstanding customer service, think of examples from your past experiences where you handled difficult situations or queries. Be ready to discuss how you resolved issues and maintained a positive relationship with customers.
✨Show Your Team Spirit
This position requires working closely with colleagues and promoting a positive work environment. Be prepared to share examples of how you've collaborated with others in previous roles and how you contribute to a team dynamic.
✨Demonstrate Flexibility and Adaptability
The job description highlights the need for flexibility in moving between tasks. Think of instances where you've successfully adapted to changes or taken on new responsibilities. This will show that you're ready to meet the demands of the role.