Customer Value Analyst Intern

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 500,000 customers.

Purpose of the role

In this 10‑month placement as a Customer Value Analyst Intern, you will support the Customer Value team in delivering initiatives that improve customer engagement, loyalty, and retention across the full customer lifecycle. This role looks end‑to‑end at how customers experience our products and services once they join — helping ensure we create experiences so good that customers stay, grow, and bring others with them.

This is an exciting opportunity to gain hands‑on experience in customer analytics, lifecycle engagement, and value‑led decision‑making within a fast‑paced financial services environment.

Key responsibilities/what you’ll do

• Assist in the delivery of customer engagement, loyalty, and retention initiatives across the customer lifecycle.
• Support analysis of customer data to understand behaviours, engagement patterns, and opportunities to improve customer outcomes and value.
• Help identify where customers may be dropping off, disengaging, or needing additional support — and contribute ideas to improve these journeys.
• Work with cross‑functional teams such as Marketing, Product, Customer Services, and Operations to support customer value‑focused projects.
• Support the creation of reports and presentations tracking key customer metrics such as engagement, retention, and lifecycle performance.
• Conduct research into customer behaviours, industry trends, and competitor approaches to help inform improvements.
• Assist with testing and optimisation of customer communications and experiences (e.g. A/B testing, journey improvements).
• Ensure customer communications and journeys align with regulatory requirements and brand guidelines.

Personal attributes

• Demonstrated passion and drive for delivering the best outcome.
• Moving with speed – delivering faster and better.
• Decisive and take ownership of outcomes.
• Not afraid to challenge and be open to challenges.
• Highly self‑motivated and logical thinker.
• Ability to take on knowledge rapidly, ability to self‑learn and discover.
• Strong analytical skills with the ability to interpret data and generate insights.
• Interest in customer engagement, loyalty programs, and retention strategies.
• Excellent communication skills and attention to detail.
• Ability to work collaboratively in a fast‑paced environment.

Salary: £28,300

Interview dates: April‑May 2026

Placement dates: September 2026 to June 2027

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we’re currently receiving, if you haven’t been contacted within 30 days of application, please consider your application as unsuccessful.

To apply for this role, you will need:

• To be eligible to work in the UK.
• To be over 18 years old as of 1st September 2026.
• To be a 2nd year student in a full‑time undergraduate degree with an industry placement year, in a subject relevant to this role (e.g. Marketing, Business, Economics, Data Analytics).
• To have achieved a minimum of 104 UCAS points at A‑level (grades BCC) or an equivalent qualification (e.g., BTEC DMM).
• Mathematics and English GCSE (or equivalent) grades A* to C (new grades 9 to 4).
• Experience with marketing automation platforms, CRM systems, SQL, Power BI, or other data analysis tools is desirable.

Group Personal Pension Plan Life Assurance and Group Income Protection Private Medical Insurance – provided by Bupa Staff discounts on our investment products Personal.