At a Glance
- Tasks: Support operational processes for CFDs, Futures, and Options trading while providing expert guidance.
- Company: Dynamic financial services firm expanding into innovative trading solutions.
- Benefits: Generous pension contributions, private medical insurance, and 25 days annual leave.
- Other info: Opportunities for personal development and wellness support in a collaborative environment.
- Why this job: Join a growing team and shape the future of trading operations with your expertise.
- Qualifications: Experience in D2C CFD platforms and strong communication skills are essential.
The predicted salary is between 70000 - 90000 £ per year.
Job Summary
We are seeking an experienced CFD & Derivatives Operations Specialist to support the development of operational capability, customer support readiness and subject matter expertise as we expand into CFDs, Futures and Options trading services.
This role will act as the operational SME for leveraged and derivatives products, helping shape operational processes, colleague capability, customer support models and risk awareness across the business.
Responsibilities
- Act as the operational subject matter expert (SME) for CFDs, Futures and Options products, providing guidance on how leveraged and derivatives products operate across the customer lifecycle.
- Support the design and implementation of operational processes, controls and servicing models for CFD and derivatives trading.
- Build internal operational knowledge and capability across Customer Operations and supporting functions; develop and deliver training, coaching and knowledge materials; identify operational risks, customer pain points and process gaps; support operational incident reviews and provide insight into product‑specific root causes and remediation.
- Provide expertise on customer behaviours, trading patterns and servicing expectations within a D2C CFD platform environment;
- Support teams in understanding margin requirements, liquidation events, funding impacts, market volatility and trading risks; assist with the handling and escalation of complex customer or operational queries relating to CFDs, Futures and Options.
- Work closely with Product, Risk, Compliance, Trading and Operations teams to support platform development and operational effectiveness; contribute to governance discussions and embed scalable, sustainable servicing processes as the proposition grows.
Qualifications
- Essential experience working within a D2C CFD, Futures and Options trading platform environment; strong understanding of CFDs, Futures, Options, margin trading and leveraged products.
- Deep understanding of operational support processes and the operational lifecycle of derivatives trades and customer servicing requirements.
- Understanding of customer behaviours, expectations and risks associated with active trading platforms.
- Strong communication skills with the ability to translate technical concepts into operationally practical guidance.
- Experience supporting operational teams, training colleagues or acting as a specialist SME.
- Desirable financial services qualifications relevant to derivatives or trading products.
- Experience within a regulated investment platform or brokerage environment.
- Knowledge of operational risk and controls within leveraged trading environments.
- Experience supporting platform launches, migrations or operational change initiatives.
Benefits
- Group Personal Pension Plan – 8% employer contribution and 4% employee contribution.
- Life Assurance and Group Income Protection.
- Private Medical Insurance – Provided by Bupa.
- 25 Days Annual Leave, plus bank holidays.
- Staff Discounts on our investment products.
- Personal & Well‑being Fund – Supporting your physical and mental wellness.
- Retail Discounts – Savings at a wide range of high street and online retailers.
- Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle.
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CFD & Derivatives Operations Specialist (12 month FTC) employer: Interactive Investor
Interactive Investor is an excellent employer that fosters a dynamic work culture, encouraging collaboration and innovation within its Data and Innovation team. With a hybrid working model based in Manchester, employees enjoy the flexibility of remote work while benefiting from professional growth opportunities and a commitment to data-driven decision-making that enhances customer engagement. The company values its employees by providing access to cutting-edge tools and resources, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land CFD & Derivatives Operations Specialist (12 month FTC)
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Interactive Investor.
✨Connect with Alumni from Your Uni
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✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Interactive Investor might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace CFD & Derivatives Operations Specialist (12 month FTC)
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Interactive Investor will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Interactive Investor. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Interactive Investor confidence in your short-term commitment to the role.
How to prepare for a job interview at Interactive Investor
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Interactive Investor.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Interactive Investor that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
