Customer Insights Intern - Hybrid (Manchester)

Location: Manchester

Working pattern: Hybrid (3 days in the office, 2 days remote)

Salary: £28,300

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 500,000 customers.

Purpose of the role:

In this 10-month placement as a Customer Insights Intern, you will support the Customer Insights team in uncovering and translating customer understanding into clear, actionable insights. This is a development-focused role designed for a student taking a year out in industry between their second and final year of university, offering hands-on exposure to customer research, feedback analysis, and insight storytelling within a fast-paced financial services environment. You’ll work closely with stakeholders across Commercial, Product, Customer Services, and Operations, learning how insight shapes decision-making and improves customer outcomes.

Key responsibilities/what you’ll do:

• Support the analysis of customer feedback across key channels (e.g. surveys, Customer Satisfaction Score [CSAT], Net Promoter Score [NPS], verbatim comments, service interactions).
• Assist with the delivery of primary research activities (e.g. surveys, interviews, unmoderated testing) including set-up, note-taking, and basic analysis.
• Help organise and synthesise findings into simple themes, summaries, and clear takeaways for stakeholders.
• Contribute to regular insight reporting (e.g. monthly performance summaries, recurring themes, emerging customer friction points).
• Support the creation of presentations and insight readouts, helping translate findings into accessible stories and recommendations.
• Work with cross-functional teams (e.g. Product, Marketing, Customer Experience, Customer Services) to understand business questions and how insights can support them.
• Conduct desk research on customer behaviour, market trends, and competitor approaches to add context to insight work.
• Help maintain and improve insight documentation and repositories, so research is easy to find, reuse, and build on.
• Learn and apply good research practices, including data privacy, consent, and responsible handling of customer information.

Personal attributes:

• Curious mindset and a genuine interest in understanding people, behaviour, and decision-making.
• Strong attention to detail and care in handling information accurately.
• Clear communicator, able to summarise what you’ve found in a simple and structured way.
• Comfortable working with both qualitative feedback (words) and basic quantitative data (numbers).
• Willing to learn quickly, ask questions, and take feedback on board.
• Organised and able to manage multiple tasks with support and guidance.
• Proactive and self-motivated, with a positive “give it a go” attitude.
• Enjoys working collaboratively in a fast-paced environment.

To apply for this role, you will need:

• To be eligible to work in the UK.
• To be over 18 years old as of 1st September 2026.
• To be a 2nd year student in a full-time undergraduate degree with an industry placement year, in a subject relevant to this role (e.g. Psychology, etc.).
• To have achieved a minimum of 104 UCAS points at A-level (grades BCC) or an equivalent qualification (e.g., BTEC DMM).
• Maths and English GCSE (or equivalent) grades A* to C (new grades 9 to 4).
• Experience with research methodologies and governance processes is desirable.

Salary: £28,300

Interview dates: Apr-May

Placement dates: September 2026 to June 2027