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- Tasks: Lead and inspire a customer service team to deliver exceptional support.
- Company: A leading investment platform in Leeds with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference by enhancing customer experiences in the FinTech sector.
- Qualifications: Proven leadership experience in a contact centre and strong performance management skills.
- Other info: Join a dynamic team and grow your career in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading investment platform in Leeds seeks a Customer Service Team Manager to lead and inspire a team of representatives. In this role, you will be accountable for achieving key performance indicators and providing exceptional customer service through effective coaching and management.
You will contribute to building an empowered team, ensuring compliance with regulations, and enhancing customer experience. The role requires proven leadership in a contact center, dealing with KPIs and performance management.
Customer Service Team Leader - FinTech & Investments in Leeds employer: Interactive Investor Plc
Contact Detail:
Interactive Investor Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader - FinTech & Investments in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers – it really helps in showcasing your skills!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've inspired teams or improved customer experiences in previous roles. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Team Leader - FinTech & Investments in Leeds
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and managed teams in the past, especially in a contact centre environment.
Focus on Customer Service Excellence: Emphasise your commitment to exceptional customer service. Share specific examples of how you've improved customer experiences or achieved KPIs in previous roles. This will show us you're the right fit for our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what you can bring to the table!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter.
How to prepare for a job interview at Interactive Investor Plc
✨Know Your KPIs
Make sure you understand the key performance indicators relevant to the role. Be ready to discuss how you've successfully managed KPIs in your previous positions and how you can apply that experience to lead a team effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've inspired and motivated teams in the past. Think about specific situations where your coaching made a difference, and be ready to share these stories during the interview.
✨Understand Compliance and Regulations
Brush up on the compliance aspects related to customer service in the FinTech sector. Being knowledgeable about regulations will show that you take the role seriously and are prepared to uphold the company's standards.
✨Enhance Customer Experience
Think of innovative ways you've improved customer experience in your previous roles. Be prepared to discuss these ideas and how you would implement similar strategies in this new position to ensure exceptional service.
