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- Tasks: Manage commercial water accounts and conduct on-site investigations across the North-East.
- Company: Join iC&R, a supportive specialist provider in the water industry.
- Benefits: Enjoy a competitive salary, performance bonuses, and full training.
- Why this job: Kick-start your career with varied fieldwork and make a real impact.
- Qualifications: Must have a UK driving licence and a professional attitude.
- Other info: Be part of a close-knit team with excellent development opportunities.
The predicted salary is between 27032 - 32000 £ per year.
Kick-start a rewarding career as a full-time Field Agent with iC&R, managing commercial water accounts across the North-East. Enjoy great training, bonuses, and a varied field-based role where no two days are the same.
Field Agent North East England (Teesside, Wearside & Tyneside)
Full-time, 40 hours per week, with flexibility required to accommodate varying business operating hours across client sites.
Permanent position
Salary £27,032 per annum performance based bonus (OTE £32,000)
Please note: Applicants must be authorised to work in the UK.
iC&R is a specialist provider working on behalf of commercial water retailers across the UK. We focus on resolving complex commercial water account cases, from early-stage investigation through to supply disconnection where necessary. As a growing and supportive business, we pride ourselves on professionalism, trust, collaboration, and delivering excellent service for our clients.
The Role
We are looking for a motivated, reliable, and professional Field Agent to manage commercial water accounts across the North-East region.
- Managing commercial water account cases across Teesside, Wearside, and Tyneside
- Conducting on-site investigations and customer visits
- Representing clients professionally in a field-based capacity
- Resolving complex cases from initial enquiry through to disconnection when required
- Maintaining accurate case records and reporting outcomes
- Working independently while supporting the wider team
The Ideal Candidate
We’re seeking someone confident, approachable, and capable of managing their own workload in a field environment. Full training is provided, so attitude and reliability are just as important as experience.
About you:
- A full UK driving licence
- Your own vehicle (fuel card provided for business mileage)
- A professional and confident manner when dealing with customers
- Strong organisational skills and the ability to work independently
- A willingness to learn and gain industry accreditations
Benefits:
- Competitive basic salary of £27,032
- Achievable performance-based bonus with an OTE of £32k
- Company pension scheme
- Full training and ongoing development
- SHEA and NWH industry accreditations
- Fuel card for business mileage
- Supportive, close-knit team environment
How to apply for the role:
If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please.
Other suitable skills and experience include Field Technician, Water Compliance Officer, Utilities Inspector, Environmental Field Operative, Meter Reader, Commercial Account Investigator, Enforcement Officer, Property Services Inspector, Service Engineer, Site Surveyor.
Field Agent in North East employer: Interactive Contact & Resolution Ltd.
Contact Detail:
Interactive Contact & Resolution Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Agent in North East
✨Tip Number 1
Get to know the company! Research iC&R and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the interview process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to fieldwork and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Agent in North East
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Field Agent and managing commercial water accounts. A bit of personality can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for someone who can manage their own workload and work independently, so be sure to showcase those qualities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points are easy to read. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll receive an email with all the info you need to complete your application smoothly.
How to prepare for a job interview at Interactive Contact & Resolution Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Agent. Familiarise yourself with managing commercial water accounts and the specific areas you'll be working in, like Teesside, Wearside, and Tyneside. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since the job involves resolving complex cases, prepare examples from your past experiences where you've successfully tackled challenges. Think about situations where you had to investigate issues or manage customer interactions effectively. This will demonstrate your ability to handle the demands of the role.
✨Emphasise Your Independence and Reliability
As a Field Agent, you'll be working independently, so it's crucial to convey your reliability and organisational skills. Share instances where you've managed your own workload or worked autonomously. Highlighting your ability to stay motivated and organised will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values, especially since they pride themselves on professionalism and collaboration.
