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- Tasks: Support clients via phone, chat, and tickets for Interactive Brokers' platforms.
- Company: Join Interactive Brokers, a leading financial services firm with a global presence.
- Benefits: Enjoy hybrid working, career development, performance bonuses, and subsidised lunches.
- Why this job: Be part of a dynamic team solving technical challenges in a fast-paced environment.
- Qualifications: Fluent in English and Spanish, with 2+ years in client support and a tech background.
- Other info: Experience with financial products is a plus; must have an EU work permit.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Languages: fluency in English and Spanish is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client-facing support role
- 2+ years’ experience working with Windows, Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus
Benefits:
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
- Travel season ticket loans
- Cycle to work scheme
*On successful completion of the probationary period
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Technical Client Support - Spanish speaking (Hybrid working) employer: Interactive Brokers
Contact Detail:
Interactive Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Client Support - Spanish speaking (Hybrid working)
✨Tip Number 1
Familiarise yourself with Interactive Brokers' platforms and services. Understanding their desktop and mobile applications will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially for Windows, macOS, and Linux systems. Being able to discuss specific examples of how you've resolved technical issues in the past can set you apart from other candidates.
✨Tip Number 3
Since fluency in Spanish is a must, practice your language skills in a technical context. Try explaining technical concepts or troubleshooting steps in Spanish to ensure you're comfortable communicating in both languages during the interview.
✨Tip Number 4
Showcase your adaptability by discussing experiences where you've successfully navigated changes in technology or processes. This will highlight your ability to thrive in a constantly evolving environment, which is crucial for this role.
We think you need these skills to ace Technical Client Support - Spanish speaking (Hybrid working)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client support, especially in technical roles. Emphasise your fluency in both English and Spanish, as this is a key requirement for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for solving technical problems and your adaptability in a changing environment. Mention any experience you have with financial products and your familiarity with support ticketing systems.
Showcase Technical Skills: In your application, clearly outline your technical skills, particularly your experience with Windows, macOS, and Linux platforms. Highlight any troubleshooting experience you have with mobile applications and web-based offerings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Interactive Brokers
✨Brush Up on Technical Knowledge
Make sure you're well-versed in the technical aspects of the Interactive Brokers' platforms. Familiarise yourself with desktop and mobile applications, as well as troubleshooting common issues. This will help you demonstrate your expertise during the interview.
✨Showcase Your Language Skills
Since fluency in English and Spanish is a must, be prepared to switch between the two languages during the interview. Practising common phrases and technical terms in both languages can give you an edge and show your communication skills.
✨Prepare for Client Scenarios
Think of examples from your past experience where you've successfully resolved client issues. Be ready to discuss specific situations that highlight your problem-solving skills and ability to work under pressure, especially in a technical support context.
✨Demonstrate Adaptability
The role requires adaptability to a constantly changing technical environment. Be prepared to discuss how you've handled changes in previous roles and your willingness to learn new technologies. This will show your potential employer that you're proactive and eager to grow.
