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For Companies At a Glance
- Tasks: Support clients with trading inquiries and troubleshoot technical issues on our platforms.
- Company: Join a leading global financial services company known for innovation and technology.
- Benefits: Competitive salary, performance bonuses, hybrid work, and health benefits.
- Why this job: Be part of a dynamic team enhancing financial opportunities with cutting-edge technology.
- Qualifications: Fluent in English and German or French, with client support experience.
- Other info: Exciting career growth and learning opportunities in a fast-paced environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology.
Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services, is looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem‑solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client‑reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide‑scale technical issues
Requirements
- Languages: fluency in English and German or French is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client‑facing support role
- 2+ years’ experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Benefits
- Career support and development
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Hybrid working model
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
*On successful completion of the probationary period
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Technical Assistance Associate - German Speaking employer: Interactive Brokers
Contact Detail:
Interactive Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assistance Associate - German Speaking
✨Tip Number 1
Network like a pro! Reach out to current employees at Interactive Brokers on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Since you'll be troubleshooting software issues, make sure you can talk confidently about the platforms and tools mentioned in the job description.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss past experiences where you tackled technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Interactive Brokers.
We think you need these skills to ace Technical Assistance Associate - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Assistance Associate role. Highlight your experience in client-facing support and any technical skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your language skills, especially if you speak German or French!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with creative solutions, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our dynamic team!
How to prepare for a job interview at Interactive Brokers
✨Know Your Tech
Make sure you brush up on your technical knowledge related to the platforms you'll be supporting. Familiarise yourself with Windows, macOS, and Linux systems, as well as mobile applications. Being able to discuss specific troubleshooting scenarios will show your analytical skills and problem-solving abilities.
✨Language Skills Matter
Since this role requires fluency in German or French, practice your language skills before the interview. Be prepared to answer questions in both English and your chosen language. This will demonstrate your communication skills and ability to engage with clients effectively.
✨Show Your Passion for Problem-Solving
Prepare examples of past experiences where you've successfully resolved technical issues. Highlight your methodical approach and how you escalated problems when necessary. This will showcase your initiative and genuine interest in helping clients.
✨Understand the Company Culture
Research Interactive Brokers and their commitment to innovation and client service. Be ready to discuss how your values align with theirs and how you can contribute to their mission. Showing that you understand their culture will set you apart from other candidates.