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For Companies At a Glance
- Tasks: Support clients with trading inquiries and troubleshoot technical issues on our platforms.
- Company: Join a leading global financial services company known for innovation and technology.
- Benefits: Competitive salary, performance bonuses, hybrid work, and health benefits.
- Other info: Exciting career growth and learning opportunities in a fast-paced environment.
- Why this job: Be part of a dynamic team that enhances financial opportunities worldwide.
- Qualifications: Fluent in English and French or German, with client support experience.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology.
Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services, is looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem‑solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client‑reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide‑scale technical issues
Requirements
- Languages: fluency in English and German or French is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client‑facing support role
- 2+ years’ experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Benefits
- Career support and development
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Hybrid working model
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
*On successful completion of the probationary period
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Technical Assistance Associate - French Speaking employer: Interactive Brokers
Contact Detail:
Interactive Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assistance Associate - French Speaking
✨Tip Number 1
Get to know the company inside out! Research Interactive Brokers and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting technical issues, brush up on common problems related to trading platforms. Being able to demonstrate your analytical thinking during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show off your language skills! Since fluency in French is a must, be ready to demonstrate your proficiency during interviews. Practice speaking about technical topics in French to ensure you're comfortable when the time comes.
We think you need these skills to ace Technical Assistance Associate - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Assistance Associate role. Highlight your experience in client-facing support and any technical skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Don’t forget to mention your language skills, especially if you speak French or German!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with creative solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our dynamic team at Interactive Brokers!
How to prepare for a job interview at Interactive Brokers
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on troubleshooting techniques for Windows, macOS, and mobile applications. Being able to discuss specific examples of how you've resolved technical issues in the past will show your analytical skills and problem-solving abilities.
✨Brush Up on Financial Products
Since this role involves client support for financial services, it’s crucial to have a solid understanding of the products you'll be dealing with. Familiarise yourself with trading platforms and financial terminology so you can confidently answer questions and provide assistance during the interview.
✨Practice Your Language Skills
As a French-speaking Technical Assistance Associate, you’ll need to demonstrate your language proficiency. Prepare to conduct part of the interview in French, showcasing your ability to communicate effectively with clients. This will highlight your fluency and make a great impression.
✨Show Your Initiative
Interactive Brokers values candidates who are proactive and eager to learn. Be ready to discuss instances where you took the initiative to solve a problem or improve a process. This will reflect your motivation and adaptability, which are key traits for success in a fast-paced environment.