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For Companies At a Glance
- Tasks: Support clients with trading inquiries and troubleshoot technical issues on our platforms.
- Company: Join a leading global financial services company known for innovation and technology.
- Benefits: Competitive salary, performance bonuses, hybrid work, and health benefits.
- Other info: Enjoy a vibrant workplace with career growth and exciting corporate events.
- Why this job: Be part of a dynamic team that enhances financial opportunities worldwide.
- Qualifications: Fluent in English and German or French; experience in client support preferred.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cuttingâedge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barronâs has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multiânational team and be a part of a company that simplifies and enhances financial opportunities using stateâofâtheâart technology.
Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services, is looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues.
The ideal candidate will be analytical with an affinity for problemâsolving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the worldâs strongest brokerage brands.
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers' platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers' web-based offerings
- Problem management with a focus on wideâscale technical issues
Requirements
- Languages: fluency in English and German or French is a must. Any other European language is a plus.
- Bachelor's degree, preferred if in a technical field.
- 2+ years in clientâfacing support role
- 2+ years' experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Benefits
- Career support and development
- Salary commensurate with experience
- Performanceâbased discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Hybrid working model
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
- Corporate events
- Travel season ticket loans
- Cycle to work scheme*
*On successful completion of the probationary period
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Technical Assistance Associate - German Speaking in London employer: Interactive Brokers
Contact Detail:
Interactive Brokers Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Technical Assistance Associate - German Speaking in London
â¨Tip Number 1
Network like a pro! Reach out to current employees at Interactive Brokers on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and problem-solving skills. Think of real-life examples where you've tackled tech issues before â this will show them you're the analytical whiz they're looking for!
â¨Tip Number 3
Donât forget to showcase your language skills! Since theyâre looking for German or French speakers, make sure to highlight your fluency during interviews. Itâs a big plus that could set you apart from other candidates.
â¨Tip Number 4
Apply through our website for a smoother process! It shows youâre serious about the role and gives you a better chance of being noticed. Plus, we love seeing applications come directly from our site!
We think you need these skills to ace Technical Assistance Associate - German Speaking in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical support experience and any relevant languages, especially German or French, as we want to see how you fit into our dynamic team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your problem-solving skills can benefit us at Interactive Brokers. Keep it concise but engaging!
Showcase Your Technical Skills: Since this role involves troubleshooting and support for various platforms, make sure to mention any specific technical skills or software youâre familiar with. We love seeing candidates who are proactive in learning new technologies!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to the right people. Plus, it shows us youâre serious about joining our team!
How to prepare for a job interview at Interactive Brokers
â¨Know Your Tech Inside Out
Make sure youâre familiar with the technical aspects of the role. Brush up on troubleshooting techniques for Windows, macOS, and mobile applications. Being able to discuss specific issues you've resolved in the past will show your analytical skills and problem-solving abilities.
â¨Show Off Your Language Skills
Since fluency in German or French is a must, practice speaking and writing in that language before the interview. Prepare to answer questions in both English and your chosen language to demonstrate your proficiency and comfort level.
â¨Understand the Company Culture
Research Interactive Brokers and their approach to client support. Familiarise yourself with their products and services, and think about how you can contribute to their mission of simplifying financial opportunities. This will help you align your answers with their values during the interview.
â¨Prepare for Scenario Questions
Expect to be asked about how you would handle specific client issues or technical problems. Think through some scenarios where you successfully resolved a clientâs issue and be ready to explain your thought process. This will showcase your initiative and ability to work under pressure.