Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with technical inquiries and troubleshoot issues on our trading platforms.
- Company: Join a leading global financial services company known for innovation and technology.
- Benefits: Enjoy competitive salary, performance bonuses, hybrid work, and career development opportunities.
- Other info: Work in a vibrant environment with excellent perks like subsidised lunches and health plans.
- Why this job: Be part of a dynamic team that simplifies financial opportunities using cutting-edge technology.
- Qualifications: Fluency in English and German or French; experience in client support and technical troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements
- Languages: fluency in English and German or French is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client facing support role
- 2+ years’ experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Benefits
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Hybrid working model
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
On successful completion of the probationary period, Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Bilingual Technical Support Associate – German/French (Hybrid) in London employer: Interactive Brokers
Contact Detail:
Interactive Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Technical Support Associate – German/French (Hybrid) in London
✨Tip Number 1
Get your networking game on! Reach out to current employees at Interactive Brokers through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview like it’s a big match day! Research common technical support scenarios and practice your problem-solving skills. We want to see how you tackle issues, so be ready to showcase your analytical prowess.
✨Tip Number 3
Show off your bilingual skills! Since this role requires German or French, make sure to highlight your language abilities during interviews. It’s a key part of the job, and we love seeing candidates who can communicate effectively with our diverse clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Interactive Brokers.
We think you need these skills to ace Bilingual Technical Support Associate – German/French (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Bilingual Technical Support Associate. Highlight your experience in client-facing support and any technical skills that relate to troubleshooting software issues. We want to see how your background fits with our cutting-edge technology!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your bilingual skills in German or French can enhance our client support. Let us know what makes you the perfect fit for our dynamic team.
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your analytical and problem-solving skills. Share specific examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Interactive Brokers!
How to prepare for a job interview at Interactive Brokers
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of the role. Brush up on troubleshooting techniques for Windows, macOS, and mobile applications. Being able to discuss specific issues you've resolved in the past will show your analytical skills and problem-solving abilities.
✨Language Proficiency is Key
Since this role requires fluency in German or French, practice speaking and writing in these languages before the interview. Prepare to answer questions in both English and your chosen language to demonstrate your bilingual capabilities.
✨Understand the Company and Its Products
Research Interactive Brokers and their offerings thoroughly. Familiarise yourself with their platforms and services, as well as recent news about the company. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your previous experience where you successfully handled client inquiries or technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.