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- Tasks: Assist institutional clients with trading platforms and resolve trade-related queries.
- Company: Join Interactive Brokers, a leader in global financial services and innovation.
- Benefits: Enjoy a supportive culture, professional development, and opportunities for growth.
- Why this job: Make a real impact by building relationships with key institutional clients.
- Qualifications: Bilingual in English and German, with strong communication and problem-solving skills.
- Other info: Engage in projects and mentoring programmes to enhance your career.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Institutional Client Services Associate (German Speaking) role at Interactive Brokers.
Company: Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market access help our clients to make the most of their investments.
We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. Being bilingual in English and German is preferred. We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience as we continue expanding our global product and service offerings. At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.
Key Responsibilities:
- First point of contact for client queries, including but not limited to:
- Assistance with multiple trading platforms (desktop, mobile, browser)
- Resolution of trade-related queries (order entry, trade execution)
- Communication and escalation of high-level issues to relevant stakeholders
- Relationship Management for key institutional clients
- Project Management of platform and process enhancements
- Other tasks including client training, general market research and development
Institutional Client Services Associate (German Speaking) employer: Interactive Brokers
Contact Detail:
Interactive Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutional Client Services Associate (German Speaking)
✨Tip Number 1
Get to know the company inside out! Research Interactive Brokers and understand their services, culture, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, make sure you can articulate your thoughts clearly in both English and German. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Interactive Brokers.
We think you need these skills to ace Institutional Client Services Associate (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Institutional Client Services Associate role. Highlight your communication skills and any experience you have with client services or financial markets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Don’t forget to mention your bilingual abilities in English and German!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love self-starters who can think on their feet and provide solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Interactive Brokers
✨Know Your Stuff
Make sure you understand the financial services industry and the specific role of an Institutional Client Services Associate. Brush up on trading platforms and common client queries, as this will show your enthusiasm and readiness to tackle the job.
✨Show Off Your Language Skills
Since being bilingual in English and German is preferred, practice speaking both languages before the interview. Be prepared to answer questions in German to demonstrate your fluency and comfort with the language.
✨Prepare for Scenario Questions
Think about how you would handle various client scenarios, such as resolving a trade-related issue or managing a difficult client interaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
