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For Companies At a Glance
- Tasks: Assist institutional clients with trading platforms and resolve trade-related queries.
- Company: Join Interactive Brokers, a leading global financial services firm known for innovation and client commitment.
- Benefits: Enjoy hybrid work, career development, performance bonuses, and daily company-paid lunches.
- Why this job: Be part of a dynamic team that values growth, technology, and lasting client relationships.
- Qualifications: Bilingual in English and French, with a degree and 1-2 years in a client-facing role preferred.
- Other info: Located in London, offering a supportive culture and opportunities for professional qualifications.
The predicted salary is between 28800 - 43200 £ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. Being bilingual in English and French is preferred. We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this, supporting clients with any technical or trade-related queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus.
At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.
Key Responsibilities:
- First point of contact for client queries, including but not limited to:
- Assistance with multiple trading platforms (desktop, mobile, browser)
- Resolution of trade-related queries (order entry, trade execution)
- Communication and escalation of high-level issues to relevant stakeholders
- Relationship Management for key institutional clients
- Project Management of platform and process enhancements
- Other tasks including client training, general market research and development
Qualification & Skills
- Strong knowledge of listed Equities, Options, Futures, and FX.
- Analytical problem-solver with a passion for technology and financial markets.
- Prior experience in international settlements or clearing operations is a plus.
- Bilingual (English and French speaking).
- University degree or higher.
- At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).
Location
20 Fenchurch Street, London, EC3M 3BY 8 am – 5 pm, Monday – Friday
Benefits
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on Gross earnings
- Hybrid working model
- Above statutory annual leave, increasing with service
- Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace. If you have what it takes to become part of our London office team, please apply today!
Institutional Client Services Associate (French Speaking) employer: Interactive Brokers
Contact Detail:
Interactive Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutional Client Services Associate (French Speaking)
✨Tip Number 1
Familiarise yourself with the financial products mentioned in the job description, such as equities, options, futures, and FX. Understanding these will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your bilingual communication skills, especially in French. Practising common client queries and responses in both languages can give you an edge during the interview process.
✨Tip Number 3
Research Interactive Brokers and their technology offerings. Being knowledgeable about their platforms and services will allow you to engage more effectively during discussions and show that you're proactive.
✨Tip Number 4
Network with current or former employees of Interactive Brokers on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Institutional Client Services Associate role.
We think you need these skills to ace Institutional Client Services Associate (French Speaking)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Institutional Client Services Associate position. Familiarise yourself with the financial services industry and the specific needs of institutional clients.
Tailor Your CV: Customise your CV to highlight relevant experience in client-facing roles, particularly in financial services. Emphasise your bilingual skills in English and French, as well as any knowledge of trading platforms and financial products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your problem-solving skills and how your background aligns with the company's commitment to client service and technology.
Highlight Relevant Skills: In your application, be sure to highlight your analytical skills, knowledge of equities, options, futures, and FX, as well as any prior experience in international settlements or clearing operations. This will demonstrate your suitability for the role.
How to prepare for a job interview at Interactive Brokers
✨Brush Up on Financial Knowledge
Make sure you have a solid understanding of listed equities, options, futures, and FX. Being able to discuss these topics confidently will show your passion for the financial markets and your readiness for the role.
✨Demonstrate Bilingual Skills
Since the position requires bilingual proficiency in English and French, practice speaking both languages fluently. Be prepared to answer questions in both languages during the interview to showcase your communication skills.
✨Prepare for Client Scenarios
Think about potential client queries you might encounter and how you would resolve them. This could include technical issues or trade-related questions. Showing that you can think on your feet will impress the interviewers.
✨Showcase Problem-Solving Abilities
Highlight your analytical problem-solving skills by discussing past experiences where you successfully resolved complex issues. This is crucial for the role, as you'll be the first point of contact for client queries.
