Global Operational Resilience Specialist | London, UK

Interactive Brokers (U.K.) Limited ("IBUK") seeks an experienced Global Operational Resilience Specialist to serve as the accountable lead for the firm’s Operational Resilience Program. This position will report directly to the Chief Risk Officer based in London, U.K.

The goal of the position is to maintain and further develop the Operational Resilience Framework so it complies with global regulations governing IBKR affiliates, accurately documents the firm’s ICT resiliency capabilities (ICT = systems and data), provides a structured way for the group to respond to significant business disruptions and continue critical operations, and reduces the risk of sustained outages.

Key Responsibilities:

• Governance

• Own and maintain all governance documentation for the Operational Resilience program - strategy, policy, procedures.
• Own and maintain all governance documentation for the Business Continuity Management (BCM) program (policy, plan, WSP, procedures/standards).
• Ensure Firm can evidence compliance with the program.
• Work with senior leaders to maintain the list of critical business activities and set the risk appetite for Maximum Tolerable Downtime (MTD) - currently 4 hours.
• Maintain all data and records in Fusion (and on Confluence for general staff access as required).

• Enhance the documentation on the Firms operating model - business services, business activities.
• Present to senior leadership as required.
• Represent IBKR to regulators on all matters OpRes and BCM - written and verbal presentation.
• Training - build and work with L&D team to ensure OpRes and BCM training is provided to all necessary staff at least annually.

• Ensure Business Impact Analyses for Groups supporting business activities remain accurate and complete.
• Work with IT, ERM, Data Governance and HR to assess the resources (groups, systems, data, vendors) required to operate each business activity.

• Ensure that the Firms BCP accurately reflects capabilities and risk appetite.
• Benchmark the BCP to regulatory standards and client expectations and highlight gaps.
• Work with groups supporting critical business activities to build response plans for failure of critical systems, data or vendors.
• Maintain all plans in Fusion and in Confluence for ease of access in the event of a disruption - consider also a non-networked solution.

• Coordinate annual testing of the BCPs with all IBKR location leads, HR and Facilities.
• Coordinate with the DR team in IT to ensure scope and timing of annual DR test tests all critical business activities and systems.
• Review results to check actual recovery times meet stated Recovery Time Objectives (RTOs) and Maximum Tolerable Downtime (MTD) for all systems mapped to critical business activities.
• Coordinate with Data Governance and Compliance to ensure data recovery strategies (replication, backup and recovery) meet Recovery Point Objectives (RPOs).

• Integrate the following programs:

• Incident management - work with TOPS to embed the list of business activities into their process to categorize incidents and notify relevant managers.
• InfoSec - work with InfoSec to embed the list of business activities into their process to categorize incidents and notify relevant managers.
• Disaster recovery - work with the DR team in IT to ensure that DR testing is in the context of business activities and includes all systems required to operate that business activity. Ensure that recovery plans and tests have targets and results that align to the maximum tolerable downtime for the business activity.
• Third party service provider (TPSP) management - work with the TPSPM team in IT to ensure that vendors are mapped to business activities, critical vendors are identified, and plans are in place for loss of critical vendors.
• Infrastructure - build and maintain a link between the hardware and software inventories and work with Infrastructure to understand redundancy for critical infrastructure/hardware - build a list of single points of failure and determine cost/benefit of resolution.

Skills & Experience:

• Significant years' experience in business continuity or disaster recovery program at a finance, fintech or IT company.
• Deep understanding of US (and ideally global) regulation on BCM, DR, Vendor Risk Management and Operational Resilience and EU DORA - theoretical and practical.
• Solid IT knowledge - must be able to be credible with IT management - including IT & cyber risks.
• Demonstrated ability to execute business impact analyses, build response and recovery plans and execute tests.
• Ability to take regulation and guidelines and present practical, value adding options for implementation.
• Experience using a GRC to manage data.
• Ability to work with multiple teams in IT and business to integrate related programs for reporting purposes.
• Problem solver, practical, relentlessly driven to succeed, excellent relationship manager.

Location and hours:

20 Fenchurch Street, London, EC3M 8AF
8 am - 5 pm, Monday-Friday

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme.

*on successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today!

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.