Responsibilities
Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms
Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android and iOS)
Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with a focus on wide-scale technical issues
Requirements
Languages: fluency in English and Spanish is a must. Any other European language is a plus.
Bachelor’s degree, preferred if in a technical field.
2+ years in client facing support role
2+ years’ experience working with Windows, and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
A genuine passion for solving technical problems
Experience with financial products and services is a plus.
Benefits
Career support and development
Salary commensurate with experience
Performance-based discretionary cash bonus scheme
Discretionary stock grant
Group Life Assurance cover
Group Income Protection
Gross pension scheme at 5% employer, 4% employee
Hybrid working model
Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
Corporate events
Travel season ticket loans
Cycle to work scheme
*On successful completion of the probationary period
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
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