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For Companies At a Glance
- Tasks: Provide technical support to clients via phone, chat, and tickets.
- Company: Join a leading global financial services company known for innovation.
- Benefits: Enjoy competitive salary, performance bonuses, and hybrid working options.
- Other info: Access to career development, health plans, and corporate events.
- Why this job: Be part of a dynamic team solving real-world technical challenges.
- Qualifications: Fluency in English and German or French; 2+ years in client support.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Languages: fluency in English and German or French is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client facing support role
- 2+ years’ experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Benefits:
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Hybrid working model
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
On successful completion of the probationary period, Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Bilingual Technical Support Associate – German/French (Hybrid) employer: Interactive Brokers
Contact Detail:
Interactive Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Technical Support Associate – German/French (Hybrid)
✨Tip Number 1
Get to know the company inside out! Research Interactive Brokers and understand their products, services, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in German or French, make sure you're comfortable discussing technical issues in both languages. You could even role-play common support scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our team at Interactive Brokers.
We think you need these skills to ace Bilingual Technical Support Associate – German/French (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Bilingual Technical Support Associate. Highlight your experience in client-facing support and any technical skills that relate to troubleshooting software issues. We want to see how your background fits with our cutting-edge technology!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about financial services and how your bilingual skills can enhance our client support. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully solved technical problems or improved processes. We’re looking for analytical thinkers who can tackle challenges head-on, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at Interactive Brokers
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of the Interactive Brokers platforms. Brush up on troubleshooting common issues and be ready to discuss your experience with Windows, macOS, and mobile applications. This will show that you’re not just a people person but also tech-savvy!
✨Language Skills Matter
Since this role requires fluency in German or French, practice speaking and writing in these languages before the interview. You might be asked to demonstrate your language skills, so prepare some technical scenarios where you can showcase your bilingual abilities.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your analytical mindset and how you approach problem-solving.
✨Research the Company Culture
Interactive Brokers values innovation and client commitment. Familiarise yourself with their services and recent developments in the financial sector. Showing that you understand their mission and culture will help you stand out as a candidate who is genuinely interested in being part of their team.