At a Glance
- Tasks: Support clients with trading inquiries and troubleshoot technical issues on various platforms.
- Company: Join Interactive Brokers, a leading global online financial brokerage based in London.
- Benefits: Enjoy competitive salary, performance bonuses, hybrid work, and health benefits.
- Other info: Great career growth opportunities and a vibrant work culture.
- Why this job: Be part of a dynamic team and help shape one of the world's strongest brokerage brands.
- Qualifications: Fluent in English and Spanish, with experience in client support and technical troubleshooting.
The predicted salary is between 29700 - 36300 £ per year.
Interactive Brokers (U.
K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with Spanish as an additional language.
You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues.
The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues.
They should be able to recognize, investigate, and elevate client-reported issues related to our platforms.
If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide.
IBUK is part of a global group of financial services companies based in the U.
S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, mac OS, and Linux)
- Mobile applications (Android and i OS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements
- Languages: fluency in English and Spanish is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client facing support role
- 2+ years’ experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Benefits
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Hybrid working model
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
- *On successful completion of the probationary period
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
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Technical Assistance Associate - Spanish speaking employer: Interactive Brokers Group
Interactive Brokers Group, Inc. is an exceptional employer that offers a dynamic and innovative work environment in the heart of London. With a strong commitment to employee growth, the company provides extensive career support, competitive salaries, and a range of benefits including performance-based bonuses, health plans, and generous leave policies. Joining IBKR means being part of a global team that values collaboration and excellence, making it an ideal place for professionals seeking meaningful and rewarding careers in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Assistance Associate - Spanish speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Interactive Brokers Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Interactive Brokers Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Assistance Associate - Spanish speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Interactive Brokers Group:Your cover letter is your chance to shine! Tell us why you want to work at Interactive Brokers Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Interactive Brokers Group!
How to prepare for a job interview at Interactive Brokers Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
