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For Companies At a Glance
- Tasks: Provide technical support to clients via phone, chat, and tickets.
- Company: Join a global financial services leader with a strong tech focus.
- Benefits: Competitive salary, performance bonuses, health insurance, and career development.
- Why this job: Be part of a dynamic team solving real-world technical challenges.
- Qualifications: Fluent in English and German, with client support experience.
- Other info: Enjoy a hybrid work model and a vibrant office culture.
The predicted salary is between 36000 - 60000 £ per year.
Technical Client Support – German speaking (Hybrid working)
London, United Kingdom
Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company with offices in over 15 countries. We provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Interactive Brokers (UK) Limited based in London is part of IBKR and is looking for someone to join the Client Technical Support Team. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBKR is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements
- Languages: fluency in English and German is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client facing support role
- 2+ years’ experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan
- Travel season ticket loans
- Cycle to work scheme
Note: The remaining content in the original description that pertains to application forms and privacy disclosures has been omitted to maintain a concise and job-focused description. Other policy and regulatory language that is not essential to the role has not been included.
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Technical Client Support - German speaking (Hybrid working) employer: Interactive Brokers Group, Inc.
Contact Detail:
Interactive Brokers Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Client Support - German speaking (Hybrid working)
✨Tip Number 1
Get to know the company inside out! Research Interactive Brokers and understand their services, culture, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting technical issues, try to simulate common client problems and think through how you'd resolve them. This will prepare you for any scenario during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Interactive Brokers team.
We think you need these skills to ace Technical Client Support - German speaking (Hybrid working)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in client support and technical troubleshooting. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Remember, we love a bit of personality, so let your enthusiasm show!
Show Off Your Language Skills: Since this role requires fluency in German and English, make sure to highlight your language skills prominently. If you speak any other European languages, mention those too – it could give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Interactive Brokers Group, Inc.
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of the role. Brush up on troubleshooting techniques for Windows, macOS, and mobile applications. Being able to discuss specific issues you've resolved in the past will show your analytical skills and problem-solving abilities.
✨Brush Up on Your Language Skills
Since fluency in German and English is a must, practice speaking and writing in both languages. Prepare to answer questions in German, especially those related to technical support scenarios. This will demonstrate your communication skills and readiness for the role.
✨Familiarise Yourself with the Company
Research Interactive Brokers and their services. Understand their platforms and the types of clients they serve. This knowledge will help you tailor your answers and show that you’re genuinely interested in the company and its mission.
✨Prepare for Scenario-Based Questions
Think about potential client issues you might encounter and how you would handle them. Prepare examples from your previous experience where you successfully resolved technical problems. This will highlight your initiative and ability to work under pressure.
