Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with technical inquiries and troubleshoot issues on our trading platforms.
- Company: Join a leading global financial services company known for innovation and technology.
- Benefits: Competitive salary, performance bonuses, health insurance, and daily subsidised lunches.
- Why this job: Be part of a dynamic team that enhances financial opportunities for clients worldwide.
- Qualifications: Fluent in English and German or French, with client support experience.
- Other info: Great career development opportunities in a fast-paced, tech-driven environment.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web‑based offerings
- Problem management with a focus on wide‑scale technical issues
Requirements
- Languages: fluency in English and German or French is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client facing support role
- 2+ years’ experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Career support and development
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan* (On successful completion of the probationary period)
- Travel season ticket loans
- Cycle to work scheme
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Technical Assistance Associate - German Speaking New London, United Kingdom employer: Interactive Brokers Group, Inc.
Contact Detail:
Interactive Brokers Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assistance Associate - German Speaking New London, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Interactive Brokers and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting technical issues, brush up on common tech problems and solutions. You can even simulate client interactions with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Interactive Brokers team. Don’t miss out!
We think you need these skills to ace Technical Assistance Associate - German Speaking New London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Assistance Associate role. Highlight your experience in client support and any technical skills that match what we’re looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your language skills, especially if you speak German or French!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with creative solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our dynamic team at Interactive Brokers!
How to prepare for a job interview at Interactive Brokers Group, Inc.
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of the role. Brush up on troubleshooting techniques for Windows, macOS, and mobile applications. Being able to discuss specific issues you've resolved in the past will show your analytical skills and problem-solving abilities.
✨Show Off Your Language Skills
Since fluency in German or French is a must, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both English and your second language to showcase your communication prowess.
✨Understand the Company Culture
Interactive Brokers values innovation and client commitment. Research their services and recent developments in the financial technology sector. This will help you align your answers with their values and show that you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your previous roles where you successfully handled client inquiries or technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.