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For Companies At a Glance
- Tasks: Support clients with technical inquiries and troubleshoot issues on our trading platforms.
- Company: Join a leading global financial services company known for innovation and technology.
- Benefits: Competitive salary, performance bonuses, health insurance, and subsidised meals.
- Why this job: Be part of a dynamic team that enhances financial opportunities using cutting-edge technology.
- Qualifications: Fluency in English and German or French; experience in client support preferred.
- Other info: Great career development opportunities in a fast-paced, tech-driven environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology. Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues.
The ideal candidate will be analytical with an affinity for problem‑solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and elevate client‑reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web‑based offerings
- Problem management with a focus on wide‑scale technical issues
Requirements:
- Languages: fluency in English and German or French is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client facing support role
- 2+ years’ experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Career support and development:
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan* (On successful completion of the probationary period)
- Travel season ticket loans
- Cycle to work scheme
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Technical Assistance Associate - German Speaking London, United Kingdom employer: Interactive Brokers Group, Inc.
Contact Detail:
Interactive Brokers Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assistance Associate - German Speaking London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Interactive Brokers. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and problem-solving skills. Be ready to showcase how you’ve tackled issues in the past, especially in client-facing roles.
✨Tip Number 3
Don’t forget to highlight your language skills! Being fluent in German or French is a big plus, so make sure to mention it during your conversations with potential employers.
✨Tip Number 4
Apply through our website for the best chance of landing that job! It shows you’re serious about joining the team and gives us a direct line to your application.
We think you need these skills to ace Technical Assistance Associate - German Speaking London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Assistance Associate role. Highlight your experience in client support and any technical skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your language skills, especially if you speak German or French!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with creative solutions, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our dynamic team at Interactive Brokers!
How to prepare for a job interview at Interactive Brokers Group, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with the Interactive Brokers platforms and any common issues clients might face. Being able to discuss specific troubleshooting scenarios will show your analytical skills and problem-solving abilities.
✨Show Off Your Language Skills
Since this role requires fluency in German or French, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both English and your second language to showcase your communication prowess.
✨Prepare for Client Scenarios
Think about how you would handle various client inquiries or technical issues. Prepare examples from your past experience where you successfully resolved a problem or provided exceptional support. This will highlight your client-facing experience and adaptability.
✨Stay Updated on Financial Trends
Keep yourself informed about the latest trends in financial services and technology. Being knowledgeable about current market conditions and innovations will not only impress your interviewers but also demonstrate your genuine passion for the industry.