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- Tasks: Support clients with technical inquiries and troubleshoot issues on our trading platforms.
- Company: Join a leading global financial services company known for innovation and technology.
- Benefits: Competitive salary, performance bonuses, health insurance, and career development opportunities.
- Why this job: Be part of a dynamic team that enhances financial opportunities using cutting-edge technology.
- Qualifications: Fluency in English and French or German; experience in client support preferred.
- Other info: Enjoy a vibrant work culture with excellent perks like subsidised lunches and a cycle to work scheme.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology.
Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem‑solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escape client‑reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Languages: fluency in English and German or French is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client facing support role
- 2+ years’ experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Career support and development:
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan* (On successful completion of the probationary period)
- Travel season ticket loans
- Cycle to work scheme
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Technical Assistance Associate - French Speaking New London, United Kingdom employer: Interactive Brokers Group, Inc.
Contact Detail:
Interactive Brokers Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assistance Associate - French Speaking New London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and answers with a friend or in front of the mirror. The more comfortable you are, the better you'll perform.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to the interview. It’s a great way to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re serious about the role!
We think you need these skills to ace Technical Assistance Associate - French Speaking New London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Assistance Associate role. Highlight your experience in client support and any technical skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Remember, we love a good story, so make it engaging and personal!
Show Off Your Language Skills: Since we're looking for someone who speaks French or German, make sure to showcase your language proficiency clearly. Whether it's in your CV or cover letter, let us know how you can communicate effectively with our diverse clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Interactive Brokers Group, Inc.
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of the role. Brush up on troubleshooting techniques for Windows, macOS, and mobile applications. Being able to discuss specific issues you've resolved in the past will show your analytical skills and problem-solving abilities.
✨Brush Up on Financial Products
Since this role involves client support for financial services, it’s a good idea to have a basic understanding of trading products and platforms. Research Interactive Brokers’ offerings and be ready to discuss how you can assist clients with their inquiries.
✨Practice Your Language Skills
As a French-speaking candidate, you’ll need to demonstrate your fluency during the interview. Prepare to answer questions in French and practice common phrases related to technical support. This will help you feel more confident and show your language proficiency.
✨Show Your Initiative
Interactive Brokers values candidates who are proactive and eager to learn. Be prepared to share examples of how you’ve taken the initiative in previous roles, whether it’s learning new technologies or improving processes. This will highlight your motivation and fit for the team.