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For Companies At a Glance
- Tasks: Support clients with technical inquiries and troubleshoot issues on our trading platforms.
- Company: Join a leading global financial services company known for innovation and technology.
- Benefits: Competitive salary, performance bonuses, health insurance, and career development opportunities.
- Other info: Enjoy a vibrant work culture with excellent growth potential and perks like subsidised lunches.
- Why this job: Be part of a dynamic team that enhances financial opportunities using cutting-edge technology.
- Qualifications: Fluency in English and French or German; experience in client support and technical troubleshooting.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology.
Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem‑solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escape client‑reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements
- Languages: fluency in English and German or French is a must. Any other European language is a plus.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client facing support role
- 2+ years’ experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Career support and development
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Gross pension scheme at 5% employer, 4% employee
- Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan
- Travel season ticket loans
- Cycle to work scheme
On successful completion of the probationary period, Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Technical Assistance Associate - French Speaking London, United Kingdom employer: Interactive Brokers Group, Inc.
Contact Detail:
Interactive Brokers Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assistance Associate - French Speaking London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to current employees at Interactive Brokers on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss troubleshooting methods and your experience with different platforms. We want to see that analytical side of you!
✨Tip Number 3
Show off your language skills! Since this role requires French, practice speaking and writing in French about technical topics. It’ll help you stand out and show your commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Assistance Associate - French Speaking London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Assistance Associate role. Highlight any relevant experience, especially in client support and technical troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your language skills, especially if you speak French or German!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with creative solutions, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Interactive Brokers Group, Inc.
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of the role. Brush up on troubleshooting techniques for Windows, macOS, and mobile applications. Being able to discuss specific issues you've resolved in the past will show your analytical skills and problem-solving abilities.
✨Show Off Your Language Skills
Since this role requires fluency in French and English, practice speaking and writing in both languages. Prepare to answer questions in French during the interview to demonstrate your proficiency. This will not only impress the interviewers but also show that you’re ready to engage with clients effectively.
✨Research the Company Culture
Interactive Brokers values innovation and client commitment. Familiarise yourself with their services and recent developments in the financial sector. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you’ve successfully handled client inquiries or technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.