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- Tasks: Support institutional clients with queries and enhance their onboarding experience.
- Company: Join Interactive Brokers, a leading global financial services firm.
- Benefits: Competitive salary, performance bonuses, health insurance, and daily company-paid lunches.
- Why this job: Be part of a dynamic team that values innovation and client relationships.
- Qualifications: Bilingual in English and German, with strong problem-solving skills.
- Other info: Opportunities for career growth and professional development in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Institutional Client Services Associate (German Speaking)
London, United Kingdom
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron\\\’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”
We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. Being bilingual in English and a German is preferred.
We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this, supporting clients with any technical or trade-related queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus.
At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.
Key Responsibilities:
- First point of contact for client queries, including but not limited to:
- Resolution of trade-related queries (order entry, trade execution)
- Communication and escalation of high-level issues to relevant stakeholders
- Relationship Management for key institutional clients
- Project Management of platform and process enhancements
- Other tasks including client training, general market research and development
Qualification & Skills
- Strong knowledge of listed Equities, Options, Futures, and FX.
- Analytical problem-solver with a passion for technology and financial markets.
- Prior experience in international settlements or clearing operations is a plus.
- Bilingual (English and German preferred).
- University degree or higher.
- At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).
Location
20 Fenchurch Street, London, EC3M 3BY
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on Gross earnings
- Above statutory annual leave, increasing with service
- Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
- Travel season ticket loans
- Cycle to work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.
If you have what it takes to become part of our London office team, please apply today!
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Apply for this job
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Institutional Client Services Associate (German Speaking) employer: Interactive Brokers Group, Inc.
Contact Detail:
Interactive Brokers Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutional Client Services Associate (German Speaking)
✨Tip Number 1
Get to know the company inside out! Research Interactive Brokers and understand their services, values, and culture. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills in both English and German. Since this role requires bilingual abilities, being able to switch between languages smoothly will impress your interviewers and demonstrate your suitability for the position.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and potentially lead to referrals, making your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Interactive Brokers.
We think you need these skills to ace Institutional Client Services Associate (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your bilingual abilities and any relevant experience in client services or financial markets to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background makes you a perfect fit. Don’t forget to mention why you want to join StudySmarter specifically!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love analytical thinkers who can navigate complex situations, especially in a client-facing environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Interactive Brokers Group, Inc.
✨Know Your Financial Products
Make sure you brush up on your knowledge of equities, options, futures, and FX. Being able to discuss these products confidently will show that you're not just a candidate, but someone who understands the industry and can engage with clients effectively.
✨Showcase Your Communication Skills
As this role involves a lot of client interaction, practice articulating your thoughts clearly in both English and German. Consider doing mock interviews with a friend or using online platforms to refine your communication style and ensure you can handle technical queries smoothly.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved client issues or improved processes. This will highlight your analytical skills and your ability to think on your feet, which is crucial for this position.
✨Research Interactive Brokers
Familiarise yourself with Interactive Brokers' services, recent news, and their competitive edge in the market. Showing that you’ve done your homework will impress the interviewers and demonstrate your genuine interest in the company.
