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For Companies At a Glance
- Tasks: Assist institutional clients with trading platforms and resolve trade-related queries.
- Company: Join a leading global financial services firm known for innovation and technology.
- Benefits: Enjoy competitive salary, hybrid work, and daily company-paid lunches.
- Why this job: Be part of a dynamic team that enhances financial opportunities for clients worldwide.
- Qualifications: Bilingual in English and French, with strong analytical and problem-solving skills.
- Other info: Great career growth, supportive culture, and access to professional development.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years.
Join our dynamic, multi‑national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology. Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”
We are looking for an enthusiastic self‑starter with outstanding communication and problem‑solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. Being bilingual in English and French is preferred. We pride ourselves on building and maintaining long‑term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this, supporting clients with any technical or trade‑related queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus.
At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.
Key Responsibilities
- First point of contact for client queries, including but not limited to:
- Assistance with multiple trading platforms (desktop, mobile, browser)
- Resolution of trade‑related queries (order entry, trade execution)
- Communication and escalation of high‑level issues to relevant stakeholders
- Relationship Management for key institutional clients
- Project Management of platform and process enhancements
- Other tasks including client training, general market research and development
Qualification & Skills
- Strong knowledge of listed Equities, Options, Futures, and FX.
- Analytical problem‑solver with a passion for technology and financial markets.
- Prior experience in international settlements or clearing operations is a plus.
- Bilingual (English and French speaking).
- University degree or higher.
- At least 1‑2 years experience, preferably in a client‑facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).
Location
20 Fenchurch Street, London, EC3M 3BY
8 am – 5 pm, Monday – Friday
Benefits
- Career support and development
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on Gross earnings
- Hybrid working model
- Above statutory annual leave, increasing with service
- Daily company‑paid lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace. If you have what it takes to become part of our London office team, please apply today!
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Institutional Client Services Associate (French Speaking) employer: Interactive Brokers Group, Inc.
Contact Detail:
Interactive Brokers Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutional Client Services Associate (French Speaking)
✨Tip Number 1
Get to know the company inside out! Research Interactive Brokers and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, make sure you're comfortable speaking both English and French. Role-play common client scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company and the role. They might even share tips or refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Interactive Brokers team.
We think you need these skills to ace Institutional Client Services Associate (French Speaking)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the financial markets and technology shine through. We want to see that you're genuinely excited about the role and how you can contribute to our team!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in client-facing roles or with trading platforms. We love seeing how your background aligns with what we do at Interactive Brokers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Interactive Brokers Group, Inc.
✨Know Your Financial Products
Make sure you brush up on your knowledge of equities, options, futures, and FX. Being able to discuss these products confidently will show that you're not just a candidate, but someone who understands the industry and can engage with clients effectively.
✨Practice Your Bilingual Skills
Since being bilingual in English and French is preferred, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be ready to switch between them seamlessly.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved client issues in the past. Think about specific situations where you had to analyse a problem and come up with a solution. This will highlight your analytical skills and your ability to handle trade-related queries.
✨Understand Their Culture
Research Interactive Brokers' company culture and values. They pride themselves on client relationships and a supportive work environment. Be ready to discuss how your personal values align with theirs and how you can contribute to their team dynamic.