At a Glance
- Tasks: Resolve client complaints and ensure top-notch customer satisfaction in a dynamic financial environment.
- Company: Join Interactive Brokers, a leading global financial services firm with a stellar reputation.
- Benefits: Enjoy competitive salary, performance bonuses, health insurance, and career development support.
- Other info: Work in a diverse and inclusive workplace with great growth opportunities.
- Why this job: Make a real difference by helping clients navigate their financial concerns and enhancing their experience.
- Qualifications: Degree in Finance or related field and 2 years of experience in financial services preferred.
The predicted salary is between 40000 - 50000 € per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. It provides electronic brokerage services on stocks, options, futures, currencies, bonds, and funds worldwide, serving individual investors and institutional clients such as hedge funds and financial advisors. It is recognized by Barron's as the #1 online broker for six consecutive years.
Interactive Brokers (“IBKR”) is looking for an individual to research client and regulatory complaints using in‑house tools and external sources such as Bloomberg, to resolve customer issues in a written manner that is professional and compliant with internal policies and procedures. The candidate should possess general market knowledge in futures, options, and equities markets, and prior customer‑service experience in a financial‑services or banking‑operations environment is preferred.
Responsibilities
- Present a resolution for complaints that may relate to a variety of topics, such as:
- Order routing, status, or execution inquiries (e.g., non‑execution, delayed or erroneous execution)
- Funding issues such as deposit or withdrawal delays, third‑party fees, or transfer processing
- Statement and tax issues such as dividend reporting, cost basis, and tax reporting discrepancies
- Client satisfaction levels with service received
- Compose clear and concise summaries of issues that require internal escalation to the relevant department.
- Provide research for IBKR’s Legal and Compliance team in response to claims submitted to local regulators.
Qualifications
- Bachelor’s or advanced degree in Finance, Economics, Business Administration, or related field, or equivalent work experience.
- Minimum of 2 years of financial‑services industry experience; experience handling client complaints preferred.
- Fluency in English; additional languages are a plus.
- Strong interpersonal, verbal, and written communication skills.
- Working knowledge of PC technologies, including Microsoft Word and Excel.
Location and Hours
20 Fenchurch Street, London, EC3M 3BY
Benefits
- Career support and development
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on gross earnings
- Above statutory annual leave, increasing with service
- Daily company‑paid lunch and healthy snack options (when working from the office)
- Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
- Travel season ticket loans
- Cycle‑to‑work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.
Complaints Specialist (Dispute Resolution) New London, United Kingdom employer: Interactive Brokers Group, Inc.
Interactive Brokers Group, Inc. is an exceptional employer located in the heart of London, offering a dynamic work environment that fosters professional growth and development. With a strong commitment to employee well-being, the company provides a comprehensive benefits package, including performance-based bonuses, private medical insurance, and generous leave policies. The collaborative culture encourages innovation and inclusivity, making it an ideal place for individuals seeking meaningful and rewarding careers in the financial services industry.
Contact Detail:
Interactive Brokers Group, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Specialist (Dispute Resolution) New London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work at Interactive Brokers. A friendly chat can open doors and give you insider info on the company culture and job expectations.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of futures, options, and equities markets. We want you to show off your expertise and how it relates to resolving client complaints effectively.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with client complaints, being able to articulate your thoughts clearly and professionally is key. Try role-playing with a friend to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complaints Specialist (Dispute Resolution) New London, United Kingdom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Specialist role. Highlight your relevant experience in financial services and any customer service skills that align with the job description. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves a lot of written communication, it's crucial to demonstrate your ability to convey complex information clearly and concisely. Use examples from your past experiences where you've successfully resolved complaints or issues.
Research is Key:Familiarise yourself with Interactive Brokers and the financial services industry. Understanding our company values and the specifics of the role will help you stand out. We love candidates who show genuine interest in what we do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Interactive Brokers Group, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of financial markets, especially futures, options, and equities. Understanding the common complaints clients have about these areas will help you demonstrate your expertise during the interview.
✨Practice Your Communication Skills
Since you'll be resolving complaints in a professional manner, practice articulating your thoughts clearly and concisely. Consider role-playing with a friend to simulate potential interview questions related to customer service scenarios.
✨Research the Company
Dive into Interactive Brokers' history, values, and recent news. Knowing what sets them apart as a leading online broker will show your genuine interest and help you align your answers with their company culture.
✨Prepare for Scenario Questions
Think of examples from your past experience where you've successfully resolved client complaints. Be ready to discuss specific situations, the actions you took, and the outcomes, as this will highlight your problem-solving skills.
