At a Glance
- Tasks: Resolve client complaints and ensure top-notch customer satisfaction in a dynamic financial environment.
- Company: Join Interactive Brokers, a leading global financial services firm with a stellar reputation.
- Benefits: Enjoy competitive salary, performance bonuses, health plans, and career development support.
- Other info: Work in a vibrant London office with great perks like daily lunches and a cycle-to-work scheme.
- Why this job: Make a real difference by helping clients navigate their financial concerns and enhancing their experience.
- Qualifications: Degree in Finance or related field and 2 years of experience in financial services preferred.
The predicted salary is between 40000 - 50000 £ per year.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. It provides electronic brokerage services on stocks, options, futures, currencies, bonds, and funds worldwide, serving individual investors and institutional clients such as hedge funds and financial advisors. It is recognized by Barron's as the #1 online broker for six consecutive years.
Interactive Brokers (“IBKR”) is looking for an individual to research client and regulatory complaints using in‑house tools and external sources such as Bloomberg, to resolve customer issues in a written manner that is professional and compliant with internal policies and procedures. The candidate should possess general market knowledge in futures, options, and equities markets, and prior customer‑service experience in a financial‑services or banking‑operations environment is preferred.
Responsibilities
- Present a resolution for complaints that may relate to a variety of topics, such as:
- Order routing, status, or execution inquiries (e.g., non‑execution, delayed or erroneous execution)
- Funding issues such as deposit or withdrawal delays, third‑party fees, or transfer processing
- Statement and tax issues such as dividend reporting, cost basis, and tax reporting discrepancies
- Client satisfaction levels with service received
- Compose clear and concise summaries of issues that require internal escalation to the relevant department.
- Provide research for IBKR’s Legal and Compliance team in response to claims submitted to local regulators.
Qualifications
- Bachelor’s or advanced degree in Finance, Economics, Business Administration, or related field, or equivalent work experience.
- Minimum of 2 years of financial‑services industry experience; experience handling client complaints preferred.
- Fluency in English; additional languages are a plus.
- Strong interpersonal, verbal, and written communication skills.
- Working knowledge of PC technologies, including Microsoft Word and Excel.
Location and Hours
20 Fenchurch Street, London, EC3M 3BY
Benefits
- Career support and development
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on gross earnings
- Above statutory annual leave, increasing with service
- Daily company‑paid lunch and healthy snack options (when working from the office)
- Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
- Travel season ticket loans
- Cycle‑to‑work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.
Complaints Specialist (Dispute Resolution) London, United Kingdom employer: Interactive Brokers Group, Inc.
Interactive Brokers Group, Inc. is an exceptional employer that prioritises employee growth and development within a dynamic financial services environment in the heart of London. With a strong commitment to diversity and inclusion, employees benefit from a comprehensive package that includes performance-based bonuses, generous leave policies, and health plans, all while enjoying a collaborative work culture that fosters professional advancement and personal well-being.
Contact Details:
Interactive Brokers Group, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Specialist (Dispute Resolution) London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry and let them know you're on the hunt for a Complaints Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the financial markets, especially futures, options, and equities. We recommend practising common interview questions related to dispute resolution and customer service to show you're ready to tackle any challenge that comes your way.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and concise when discussing your past experiences with client complaints. Use specific examples to demonstrate how you resolved issues effectively and professionally.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to apply directly, so make sure to submit your application and follow up if you don’t hear back within a week or two.
We think you need these skills to ace Complaints Specialist (Dispute Resolution) London, United Kingdom
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Complaints Specialist. Brush up on your knowledge of financial services and the specific complaints you might handle. This will help you tailor your application to show we’re looking for someone who gets it!
Be Clear and Concise:When you're writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see that you can communicate effectively, just like you would in the role itself.
Show Off Your Experience:Highlight any previous experience you have in customer service or handling complaints, especially in financial services. We love seeing how your background aligns with what we need, so don’t hold back on those details!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your info and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Interactive Brokers Group, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of financial markets, especially futures, options, and equities. Understanding the common complaints related to order routing and funding issues will help you answer questions confidently.
✨Practice Your Communication Skills
Since you'll be resolving complaints in a professional manner, practice articulating your thoughts clearly and concisely. Mock interviews with friends or family can help you refine your verbal and written communication skills.
✨Research the Company
Familiarise yourself with Interactive Brokers and their services. Knowing their reputation as a top online broker and understanding their client base will show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Think about how you would handle specific complaint scenarios. Be ready to discuss past experiences where you've resolved customer issues, highlighting your problem-solving skills and ability to remain calm under pressure.
