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For Companies At a Glance
- Tasks: Be the go-to person for customers needing vehicle servicing and repairs.
- Company: Join a dynamic car dealership in Oxford, known for its customer service excellence.
- Benefits: Enjoy weekly pay, a friendly work environment, and the chance to learn on the job.
- Why this job: Gain valuable experience in customer service while working with a passionate team.
- Qualifications: No specific qualifications needed, just a positive attitude and great communication skills.
- Other info: This is a temporary ongoing role with full-time hours, perfect for students looking for flexible work.
Car Dealership Service Advisor
Start: ASAP
Location: Oxford, OX5
Pay: £12.60 per hour
Contract: Temporary Ongoing
Hours: 45, Monday to Friday 8am-6pm, Weekly Pay
The Role
- Point of contact for customers whose vehicles are in for servicing, MOT's and repairs.
- Keep customers informed of progress and advise of extra work if required.
- Booking in vehicles for recalls.
- Letting customers know vehicles are ready for collection.
- Organise car loan bookings.
- Process payments for the services required.
- Being the first point of contact when customers enter the establishment and ensuring they have a warm and welcome introduction.
- Communication with customers through a variety of platforms to update them on the status of their vehicle as well as making them aware of any extra work needed and upselling any additional products.
- Working effectively with a team of highly skilled technicians to prioritise customers' wants and needs whilst adhering to a demanding schedule.
- Build personal relationships with customers, making sure they felt heard and valued throughout their experience with the company.
If this vacancy is of interest to you apply now and a member of our resourcing team will be in touch. Alternatively, you can send your up to date CV directly to our recruiting team on the email below.
Service Advisor Oxford - ASAP Start employer: Interaction - York
Contact Detail:
Interaction - York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Oxford - ASAP Start
✨Tip Number 1
Familiarise yourself with the specific services offered by the car dealership. Knowing the ins and outs of their service offerings will help you engage confidently with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Being able to handle multiple customer inquiries while maintaining a friendly demeanour is crucial for this position.
✨Tip Number 3
Practice your communication skills, particularly how to explain technical information in a way that’s easy for customers to understand. This will be key when discussing vehicle status and any additional work needed.
✨Tip Number 4
Network with current or former service advisors if possible. They can provide insights into the day-to-day responsibilities and tips on how to excel in the role, which can give you an edge during the interview process.
We think you need these skills to ace Service Advisor Oxford - ASAP Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you acted as a point of contact for customers, managed bookings, or handled payments.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships with customers. Mention specific examples of how you've successfully managed customer expectations and upsold services in past roles.
Highlight Teamwork Skills: In your application, emphasise your ability to work effectively within a team. Provide examples of how you've collaborated with colleagues to meet customer needs and adhere to tight schedules.
Show Enthusiasm for the Role: Express your eagerness to start the role as soon as possible. Mention why you're interested in working at a car dealership and how you can contribute to creating a welcoming environment for customers.
How to prepare for a job interview at Interaction - York
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with the tasks mentioned in the job description, such as booking vehicles for servicing and communicating with customers about their vehicle status.
✨Showcase Your Communication Skills
As a Service Advisor, you'll be the first point of contact for customers. Practice clear and friendly communication, and be ready to demonstrate how you would handle customer inquiries and keep them informed about their vehicle's progress.
✨Prepare for Upselling Scenarios
Think about how you can effectively upsell additional services or products. Be prepared to discuss strategies for identifying customer needs and suggesting relevant services that could enhance their experience.
✨Emphasise Teamwork
Highlight your ability to work well within a team, especially with technicians. Be ready to share examples of how you've collaborated with others in previous roles to meet customer needs and maintain a smooth workflow.
